Working from Home
While many organisations were already looking at increasing remote working, pandemic-driven lockdowns made it a business imperative overnight. The new normal brings new challenges for contact centres and changing needs from customers, agents and businesses themselves. Not to mention that many interim solutions implemented for the lockdown may not be able to cope moving forward.
We have pulled together the following resources to help you support your contact centre team to work from home. Everything to get you started, then maintain consistently high levels of service quality and manage your remote workforce.