The new European General Data Protection Regulation (GDPR) will come into force on the 25th May 2018. With all the confusion and noise around the threat of large fines for breaches of the Regulation, it is important to understand how GDPR can impact your contact centre operations.
The GDPR will affect all companies who do anything with personal data and who operate in the EU or have contact with individuals based in the EU. Enghouse takes protection of personal data seriously and is actively working on alignment to and compliance with the upcoming GDPR legislation.
Enghouse Interactive ran a webinar, “What does GDPR really mean for my Contact Centre Operations?” where Robert Bond, a Partner at leading city law firm Bristows LLP, helped de bunking the GDPR myths and explained how the new law may affect businesses. He also shared his top tips to help comply with the new GDPR Regulations especially within contact centre.
Remember, technology can help you manage and understand your data but your policies and procedures need to be able to ensure your organisation complies with the GDPR principles and data subject rights.
Fill out the form to view the recording and slides.