Enghouse Interactive were joined by guest speakers Sam Dart, Head of Digital Technology Services at Sovereign Housing Association. Sam took us through how Sovereign has delivered their digital by design strategy and how technology helped achieved that strategy.
Richard Brown, Director of Converse360, provided a short demo of the service automation platform, how it can be used to pay for rent, book a repair, etc…and how automation can typically reduce inbound calls, chats, and messages by 50%.
We discussed some of the challenges housing associations are facing, what is driving customer behaviour, how to adapt, and how technology plays a big part in aiding and managing change to transform service delivery with the latest innovations in technology.
