Microsoft Teams
Enhance your callers’ frontline experience with a fully integrated Enghouse-Teams solution
Enghouse’s advanced call-handling capabilities matched with Teams’ outstanding collaboration options ensure your callers are always assisted in a timely and efficient manner. Microsoft Teams’ native messaging and presence help Operators to effortlessly engage back-office assistance to deliver each call to the best destination available.
Benefits
- Significantly improve services: Shorten call handling times while processing higher volumes of calls
- Improve connection rates by getting an accurate picture of staff availability
- Caller information: automatically pop caller information to provide a personalised service
- Empower operators to provide consistent, proficient service
- Intuitive interface: reduce operator training time
- Reduce calls to busy operators with self-service options
- Optimise staff resources through comprehensive reporting and automation
- Support multi-company sites
Microsoft Trusted Partner
Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.
Speak to Enghouse to Leverage Your Investment in Microsoft Technology
Whether you are an existing Skype for Business user, or recently migrated Teams, your business can benefit from a connected solution that’s available anywhere. Enghouse Interactive can offer you a fully integrated Microsoft operator console solution that allows your reception and switchboard operators to identify, prioritise and route calls first time, every time, providing your customers with a superior experience that perfectly represents your brand.
“The tight integration between Microsoft technology and Enghouse solutions plays an important role in
facilitating and simplifying the migration experience for customers—and their resulting collaboration,
communications and productivity gains.”
Enghouse & Microsoft Products
Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.
Further Reading
Brochure: Operator Console for Microsoft Teams
Microsoft discusses its tight integration with Enghouse
A Winning Strategy for Microsoft and Enghouse
About Enghouse Interactive
Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.
