The front door to your business deserves the best

Operator Console for Microsoft Teams

The front door to your business deserves the best

Efficient, seamless call processing with Operator Console for Microsoft Teams

Ensure all your callers are welcomed professionally and efficiently to your business.

MS Teams
Operator Console for Microsoft Teams
Call Answering

Enhance your callers’ frontline experience with a fully integrated Enghouse-Teams solution

Enghouse’s advanced call-handling capabilities matched with Teams’ outstanding collaboration options ensure your callers are always assisted in a timely and efficient manner. Microsoft Teams’ native messaging and presence help operators effortlessly engage back-office assistance to deliver each call to the best destination available.

Benefits – Operator Console for Microsoft Teams

  • Significantly improve services: shorten call handling times while processing higher volumes of calls
  • Improve connection rates by getting an accurate picture of staff availability
  • Caller information: automatically pop caller information to provide a personalised service
  • Empower operators to provide consistent, proficient service
  • Intuitive interface: reduce operator training time
  • Reduce calls to busy operators with self-service options
  • Optimise staff resources through comprehensive reporting and automation
  • Support multi-company sites

Microsoft Trusted Partner

Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and  more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.

“The tight integration between Microsoft technology and Enghouse solutions plays an important role in facilitating and simplifying the migration experience for customers – and their resulting collaboration, communications and productivity gains.”

MICROSOFT

Enghouse & Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

Operator Console for Microsoft Teams

Contact Centre for Teams and Skype for Business

Attendant Console for Skype for Business Online

Recording and Quality Management for Teams and Skype for Business

Operator Console for Microsoft Teams

Call Logging and Analytics

Further Reading: Operator Console for Microsoft Teams

Brochure: Operator Console for Microsoft Teams

Microsoft discusses its tight integration with Enghouse Interactive

A winning strategy for Microsoft and Enghouse Interactive

Contact us for a demo or to learn more

Speak to Enghouse to Leverage Your Investment in Microsoft Technology

Whether you are an existing Skype for Business user, or recently migrated to Teams, your business can benefit from a connected solution that’s available anywhere. Enghouse Interactive can offer you a fully integrated Microsoft operator console solution that allows your reception and switchboard operators to identify, prioritise and route calls first time, every time, providing your customers with a superior experience that perfectly represents your brand.