Leverage your Unified Communications (UC) investment by embedding a range of customer contact capabilities to enhance the customer experience.
Our scalable applications use a modular approach, so you can add features and functionalities as your budget or requirements dictate. No matter your size.
Connect and collaborate across your entire organisation and dramatically reduce customer interaction answer times, improving customer satisfaction and loyalty.
Triage interactions to the best available person – frontline, middle or back office and even externally.
Give your team the right tools to do their jobs effectively. Happier agents improve customer engagement.
Monitor, track and build actionable intelligence to improve outcomes and management of critical services.
Embed true teamwork into all customer experiences. Integrate contact centre, real-time speech analytics, quality management, call reporting capabilities, and more.
Extend your investment with our customer contact solutions. Gain business intelligence and end to end visibility of customer interactions.
Add a wealth of advanced features to help deliver the best communications experience. Boost productivity and efficiency across your organisation.
Make the most of your Avaya investment by adding visibility and smart multichannel functionality to your communications network.
Vidyo, our all-inclusive enterprise-grade video collaboration platform, provides quality video even on low-bandwidth connections such as 3G.
A single application for chat, video, telephony, and contact centres to empower your employees and customers.
Smooth your migration from legacy environments to much more modern collaboration platforms with Enghouse Interactive. With your choice of deployment methods including cloud, on premise or hybrid.
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