More and more organisations rely on Cisco Unified Communications Manager as a cost-effective, reliable, and powerful enterprise call and session management platform.
Enghouse Interactive’s range of solutions for Cisco UC boast a wealth of advanced features to help customers around the world to leverage the platform’s capabilities, deliver the best communications experience, and boost productivity and efficiency across the organisation.
With over 20 years’ experience in selling voice applications for Cisco Unified Communications Manager platforms and as a Preferred Solution Developer, Enghouse Interactive has worked closely with Cisco to develop enhanced solutions that are proven to help organisations dramatically reduce call answer times and improve the customer experience.
Through the acquisition of companies like Arc Solutions, Andtek, Telrex and Zeacom, Enghouse Interactive continues to invest in the development of our Cisco portfolio.
Any company that wants to focus on customer service needs to put the customer at the heart of their business. They need to leverage resources across the whole organisation and bring to bear everything from console management, to CRM, to call recording, to ensure this focus is maintained.
Enghouse Interactive solutions can help you make savings across the business and allow your more expensive, higher-skilled workers scattered across the enterprise to become part of the customer service effort, as and when required.
Have the flexibility to extend the availability in a hosted environment and enjoy the same rich collaboration feature-set; whether the application resides on the customer’s premises, in the service provider’s data centre, or in a combination within Cisco’s Hosted Collaboration Solution.
Learn moreConnect, communicate and collaborate with your customers across your entire enterprise. Enghouse Interactive brings together unified communications (UC) technology such as Cisco Jabber, in collaboration with the latest communications centre solutions, to turn the vision of the connected enterprise into a reality.
Download whitepaperCisco provided a bespoke solution for London 2012, utilising the Cisco Unified Contact Centre and Enghouse Interactive’s Attendant Console capability, a highly scalable software-based console designed for Cisco Unified Communications Manager.
Working with Cisco’s Hosted Collaboration Services, we can provide highly scalable software-based consoles designed for Cisco Unified Communications Manager. The scalability of our systems continues to expand, into global multi-cluster environments.
Enghouse Interactive’s Solutions for Cisco range from operator consoles and call recording to advance multi-channel contact centres.
The modular approach allows businesses of all sizes to bridge the gap between Unified Communications and the Contact Centre and start to connect their enterprise together.
Enghouse Interactive’s operator consoles for Cisco provide a wealth of advanced features that inform and empower the operator, allowing them to deliver exceptional customer service, first time, every time.
The intuitive, feature-rich software consoles enable operators and receptionists to consistently provide callers with excellent service, and handling calls quickly and efficiently. Powerful call queuing, presence and directory features ensure callers are transferred to the right available contact, first time.
Enghouse Interactive offers three solutions so you have the choice of deployment method and size.
Enghouse Interactive’s Quality Management Suite for Cisco (as part of the Cisco IP Phones, operator console or call centre), captures interactions across departments and company sites – helping organisations to optimise their business processes and workforce, achieve regulatory compliance, improve customer service and resolve disputes.
Enghouse Interactive’s provisioning tools simplify the process and speed up daily administration tasks.
Up to 75% time savings can be achieved in many daily provisioning activities through the use of this software, allowing your highly skilled UC technicians to focus on what they were actually trained to do.
Proteus for Cisco, from Enghouse Interactive, is an advanced call accounting application, designed to provide small, medium and large corporations with detailed analysis of your Cisco unified communications system, helping you gain maximum efficiency from your investment.
Proteus does this by collecting call detail record (CDR) and call management record (CMR) information from the Cisco platform and processes this data in real-time. It represents the data via real-time and historic reports, dashboards and wallboards designed for Company Executives, IT and Telecom Managers, Sales and Marketing Managers and Service and Support Managers. Data analysis includes communications usage, full costing and network quality of service reporting.
Learn moreEnghouse Interactive also offers a range of advanced phone applications for Cisco that provide added functionality.
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