Solutions for Avaya UC Benefit from your investment in Avaya by extending the platform with a range of advanced solutions.

Solutions for Avaya Unified Communications

Our Avaya-compatible solutions are a perfect fit for businesses of all sizes requiring advanced enterprise class customer interaction functionality. Regardless of the Avaya telephony infrastructure, we have out-of-the-box solutions to deliver voice only or omnichannel functionality.

Our solutions are easy to integrate and simple to use. They can be scaled up as your business grows or market requirements change by adding new functionality such as recording, call billing, reporting, and multimedia support.

Experts with Avaya

We have over 20 years of experience in selling voice applications and creating a new generation of intelligent communications solutions.

As an Avaya Dev Connect Partner, Enghouse Interactive has worked closely with Avaya to complete compliance tests and provide reliable and cost-effictive end-to-end solutions to our customers and partners.

Through the acquisition of companies like Datapulse, Telrex and Zeacom, Enghouse Interactive continues to invest in the development of our Avaya portfolio.

AvayaDevconnectTechnologyPartner

Download brochure

Benefits

  • One expert single applications provider
  • All solutions Avaya certified
  • All products benefit from on-going investment and strategic roadmaps
  • Regional support teams
  • Sold via your preferred Avaya reseller

Effective communication is not simply a matter of connecting people

Effective communication is not simply a matter of connecting people, but a challenge that requires intelligent call handling, efficient management of call traffic and staff, accurate performance reporting and the flexibility to adapt and scale with the requirements of customers, technology and legislation.

This is what makes Enghouse Interactive better.

As the first line of contact for many people calling Police Forces, NHS Trusts and public sector organisations, it is vital to offer fast, efficient and professional services at all times. Enghouse Interactive has been delivering communication solutions for the emergency services sector for over 20 years, with call handling solutions ensuring that telephony contact remains up and running, preserving service levels and avoiding loss of calls and, potentially, lives.

We are in the ‘Age of Interruption’ where battling with a continuous stream of emails, instant messages and phone calls has become integral part of daily life. We are today working in a state of “continuous partial attention,” being triggered by an effort not to miss anything and characterised by always-on, anywhere, anytime, anyplace behaviour.

When it comes to customer interaction however, what’s often been missing is a sense of personal service – the human touch. Make sure you do offer your customers that special VIP treatment.

Read news article

75% of UK organisations see company culture and organisational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed.

Use integrated presence, status and availability information to ensure availability of colleagues, speeding up decision making and improving response times. Learn how you can connect your entire enterprise.

 

Download whitepaper

Toyota Material Handling chose Enghouse Interactive operator consoles
for their call handling requirements. The console allows Toyota to improve
customer service and call handling through its speed, quality and the ease with
which calls are answered and transferred.

Toyota Material Handling

Enghouse Interactive Solutions for Avaya

Enghouse Interactive enables organisations of all sizes to benefit from their investment in Avaya by extending the platform with a range of advanced solutions that meet an expanding variety of business and communications requirements.

Inform and empower the operator. Allow them to deliver exceptional customer service through powerful call queuing, presence and directory features ensuring callers are transferred to the right available contact, first time.

Learn more

Record, capture and monitor interactions across departments and company sites, and helps organisations optimise their business processes and workforce, achieve regulatory compliance, improve customer service and resolve disputes.

Learn more

From helpdesk to enterprise level multichannel contact centres, we have the functionality, deployment and modular approach to allow you to build your customer journey successfully, with minimal effort.

Learn more

Our additional tools including Call Billing and Reporting, Self Service, Advanced Phone Applications and Directory Integration, greatly simplify processes, increase efficiency and speed up daily tasks.

Learn more

Proteus for Avaya, from Enghouse Interactive, is an advanced call accounting application, designed to provide small, medium and large corporations with detailed analysis of their Avaya communications system, helping them to gain maximum efficiency from thier investment.

Proteus does this by collecting call detail record (CDR) information from the Avaya platform and processes this data in real-time. It represents the data via real-time and historic reports, dashboards and wallboards designed for company executives, IT and telecom managers, sales and marketing managers as well as service and support managers.

Learn more