Painless Cloud Migration

Moving to the Cloud

Painless Cloud Migration

Elevate your contact centre into the cloud

 

Even if you have a functional on-premise contact centre, there are a host of reasons to consider moving to the cloud. Take advantage Enghouse CCaaS for cloud contact omnichannel customer engagement functionality. And enjoy instant scalability, business agility and analytics.

Empower your agents with the tools they need to communicate, collaborate and access data to create the best possible customer experience.

Looking ahead, it looks like hybrid working is here to stay. Enghouse CCaaS offers the features and advanced integration capabilities to truly manage a home-working staff, maintain security and aid productivity.

Enghouse CCaaS mini-site
Enghouse Cloud Contact Centre is reliable, secure and always highly available
Customer interaction solutions
Scalability

Grow your contact centre as your business grows and flex with seasonal peak requirements.

Cost Certainty

No infrastructure investment or unexpected third party costs, just the same fee per month and agent.

Customer interaction solutions
Business Agility

Quick deployments, upgrades and updates with additional features and functionality when you need them.

Reliability

Your contact centre is always on and accessible from anywhere thanks to geo-redundancy and remote access.

Pace of Innovation

Take advantage of emerging technologies such as AI to keep up with rising customer expectations.

Cloud Contact Centre
Free-up IT staff

We manage your contact centre applications so your IT staff can focus on the your business initiatives.

Enghouse solutions
Easy to deploy, easy to use

Enghouse CCaaS offers rich omnichannel features with an intuitive interface, fast setup and seamless integration with existing systems. No complicated training required.

Freedom and flexibility

Scale up (or down) as required, within hours if necessary, either by plan or reactively. Add more staff, extend operational functionality and essentially adapt to change as needed. Remove the need to purchase new infrastructure or over-burden in-house IT resources.

Secure in the Cloud

Moving infrastructure and services to the cloud boosts security and can give you more control over your infrastructure and users. Enghouse CCaaS supports centralised, best in-class, security standards such as Secure Sockets Layer (SSL) encryption and PCI-DSS compliance capabilities.

Visit for more reports, eGuides, videos and the most frequently asked questions about cloud-based, omnichannel contact centre solutions.

Moving to the cloud is not right for everyone. We offer a choice of deployment methods.

On Premise

If you haven’t yet migrated to the cloud, now is your time. Enghouse Interactive is ideally suited to help you assess the best migration path and ensure a smooth digital transformation. However, if cloud isn’t right for you, we can deliver an on premise or hybrid solution to better suit your requirements.

Hybrid Environment

Of course, you don’t have to switch completely overnight from on-premise. It doesn’t have to be an ‘all or nothing’ scenario. Using a hybrid approach means you can move at your own pace. Consider implementing new solutions in the cloud, while gradually migrating legacy systems as and when it suits.

Managed Service

This option avoids overburdening your IT team with managing your contact centre or its infrastructure. Leave the planning, executing upgrades, compatibility issues and maintenance requirements to the experts. So, you are free to focus on what your business does best.

Related Resources

Painless cloud migration. Start your cloud journey today.