Local Government Customer Service Guide
How to transform service delivery while achieving efficiency targets
Improve efficiency with existing resources
Find out how the platform you choose should contribute to improvements of your existing resources and help to deliver vital services to your service users whilst reducing costs.
Remove CX barriers and improve reporting
Learn how to track calls and service levels across the front and back office, and how to use reports to identify service bottlenecks and opportunities for further service improvements.
Increase collaboration, resilience, and flexibility
Help agents identify, connect to, as well as escalate issues to the right back-office team. In addition, enable your team to work more flexibly – from home or any other location.