To increase flexibility and enhance service, legal firms are increasingly looking to migrate from traditional telephony to unified communications platforms, such as Teams. This guide explains what to look for when moving telephony to unified communications platforms to ensure future success.
Here are just three areas to focus on for digital success in the legal sector:
A seamless, error-free migration is essential to maintain and enhance service levels. Plus, every law firm has its own specific needs that requires a flexible approach. You need a partner that understands any potential issues that can arise. One that already knows how they can be avoided, ensuring a swift migration.
Your new cloud-based unified collaboration solution should support fast, efficient call answer and transfer, underpinning low abandonment rates to guarantee a positive caller experience. Look for skills-based routing that enables your system to recognise and prioritise VIP calls, connecting them directly to the best person to meet their needs.
Law firms require a partner that understands the importance of security and the need to protect both their own data and their client’s information. That, in addition to complying with general regulations, the legal sector also needs to meet requirements such as the Solicitors Regulation Authority and others relating to Anti-Money Laundering (AML).
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