Engage more closely with your tenants

CX Solutions for Housing Associations

Engage more closely with your tenants

Benefit from top CX Solutions for Housing Associations

Create great customer experiences for all

 

Housing providers are under pressure to drive operational efficiencies while maintaining high levels of tenant satisfaction. It’s a difficult task.

Social housing needs to encourage tech-savvy tenants to communicate online and through self-service. At the same time, they need to maintain traditional voice-based communications for those people more comfortable with phone calls.

However, technology can help overcome these challenges, to build more positive relations with tenants, and face the future with confidence. This includes integrating the contact centre with the latest collaboration tools, putting service at the heart of any communications approach.

CX Solutions for Housing Associations
Meet Increasing Demand

Help agents resolve queries more quickly and consistently. Manage growing interaction volume and channels and increase first contact resolution rates.

Improve Operations, Lower Costs

Integrate your systems for significant savings. Reduce CTI project time and costs with out-of-the-box integration for all major communications systems.

Live Video Chat
Connect and Collaborate

Deliver fast, effective service to residents by building a connected customer service operation that helps agents resolve queries more quickly.

Help improve first line support, open up new communications channels, empower tenants to self-serve and improve customer satisfaction.

Provide the best possible customer service and help them to resolve any concerns and issues.

Drive Up Tenant Satisfaction

Make every customer interaction count. Select the best contact centre capabilities for you, from the latest channels, across platforms and flexible deployment options.

Empower Your Tenants

Offer self-service applications to manage simple routine tasks. Empower customer to self-serve and free up your agents to concentrate on resolving key issues.

Leverage Existing Investments

Lower the cost of CTI and integrate your ICT systems to improve productivity. Make the whole of your association responsible for customer service.

Build Intelligence and Improve

Monitor the quality and performance of your agents. Build in actionable intelligence from your activities and share information across the association.

Secure Video Collaboration

Make video calls easily accessible to tenants for ‘see-what-I-see’ visual troubleshooting. Keep your own associations connected and support remote workers.

Automate Routine Tasks

From rent reminders, log repairs, and service schedules, send actionable notifications via SMS, email or integrated apps, enabling two-way communication.

6 key trends in housing association customer service for 2021

Guest blog post by Phil Riley

For Housing Associations, customer service is key to success – it is essential to keep customers happy and make it very easy for them to communicate with the organisation. Previously, customer contact has often been limited to office and telephone interactions. Coronavirus necessitated a rethink to maintain service standards and customer satisfaction whilst creating a safe working environment for staff. More…

Deliver more collaborative working. Drive greater efficiency and productivity between the contact centre and your whole association.

Related Resources

Scheduling call-backs and enabling self-service for routine enquiries, cuts waiting times and dramatically improves first call resolution.