Create great customer experiences for all
Housing providers are under pressure to drive operational efficiencies while maintaining high levels of tenant satisfaction. It’s a difficult task.
Social housing needs to encourage tech-savvy tenants to communicate online and through self-service. At the same time, they need to maintain traditional voice-based communications for those people more comfortable with phone calls.
However, technology can help overcome these challenges, to build more positive relations with tenants, and face the future with confidence. This includes integrating the contact centre with the latest collaboration tools, putting service at the heart of any communications approach.