Digital Customer Engagement
Conversational and collaborative solutions to enhance customer experience
Now part of Enghouse Interactive, Eptica enables companies to place digital customer engagement at the heart of their strategy. Specialising in Natural Language Processing (NLP), Eptica makes the best use of AI and cognitive technologies to manage your digital interactions and enhance your customer engagement.
Eptica’s software solutions enable contact centres to offer more meaningful customer interactions, whatever the channel, and provide a deeper understanding of customer behaviour, emotions, risks of churn, intent and more.