Optimise your customer service and processes with AI and Automation solutions
Enhance self-service and chatbots to enable your customers to be self-sufficient. Pre-empt or deflect questions to reduce inbound contact centre volumes.
Empower your agent and advisors with the tools, support and knowledge they need to meet customer demands. Optimise processes, manage control and be compliant.
Complete the loop and use AI to gain customer insight to drive continuous improvements.
Automate simple and routine interactions. Let your customers be self-sufficient and value their time.
Empower your agents to deliver superior customer service and build emotional connections.
Use AI to gather customer intelligence and optimise their experience throughout the customer journey.
ContactBabel Guide
Based on surveys with over 200 organisations and 1,000 interviews with consumers in the UK. Suitable for anyone looking to implement or extend their use of artificial intelligence in the contact centre, this independent analyst report covers:
Empower your customers to help themselves. Automate simple routine transactions or process via speech recognition, touch-tone or just a few clicks in your app.
Booking appointments, sending reminders, taking payments or completing renewals, providing answers to routine questions. Automate them all with bots.
Automatically analyse calls in progress to provide live feedback about what and how it is being said. Monitor stress levels, speech clarity and script adherence.
Use embedded AI to extract actionable insights from customer conversations and feedback. Understand customer emotions and analyse future intent and risk, such as legal, fraud, churn etc.
Optimise workforce scheduling so that mission-critical capabilities are always available. Manage sudden changes by automatically providing a new, optimised schedule.
Use your knowledge base to prove answers directly to customers via self-service or by powering AI chatbots. In addition, use it to empower agents across all channels and departments.
Speed up response times by using AI to scan emails and automatically suggests best answer templates. Ensure consistent, relevant answers.
Enable your customers to help each other. Deliver exceptional peer to peer customer support and create a seamless experience for your users.
Delivering a positive customer experience is crucial to any business that wants to maintain that competitive edge. Find out how we can help.
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