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Deliver a positive customer experience and stay ahead of the game

Customer Engagement Solutions

Deliver a positive customer experience and stay ahead of the game

Flexible Customer Engagement Solutions

The service that your customers want, with the tools that your employees will love


Today’s customers want to interact with companies who value their time and in ways that are painless, quick, effective. To contact you across all channels, devices and touchpoints. Equally importantly, they want to self-sufficient and self-serve with access to instant answers or services 24×7.

So, organisations like yours need to deal with rising volumes of customer service queries, across more and more channels. In addition, customer interactions are increasingly complex, while consumers are becoming more demanding and have increasing choice. You may also be operating with fixed or limited resources.

At Enghouse Interactive we understand that one size does not fit all. We offer choice, flexibility and scalability in deployment, size, complexity and integration to ensure successful customer interactions whatever your budget.

Customer Engagement Solutions
Proven and Trusted

Over 30 years’ experience developing solutions that consistently exceed the expectations of our customers.

Customer Engagement Solutions
Flexible and Robust

Modular by design, our platform agnostic solutions work together or standalone.

Future Proof

Scalable from 10 to 10,000+ seats. We support the full range of deployment options.

The contact centre is the beating heart of a business, but one size does not fit all

Our customer engagement solutions are scalable in deployment, size, complexity, and integration options. Ensure successful and effortless customer interactions – whatever your budget.

10+ Seats
Small to Medium-Sized

Cloud | On Premise

Intuitive and easy to use; deployed rapidly

Ideal for small/medium organisations looking for an out-the-box cost-effective all-in-one contact centre with omnichannel queuing and skills-based routing

100+ Seats

Cloud | Hybrid | On Premise

Extensive integration and resilience

For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments

Unlimited Seats
Service Providers


Create your own cloud contact centre offering

For service providers and shared service centres, looking for a complete multi-tenant contact centre solution, which is highly scalable with shared architecture


Customer Engagement Solutions that drive operational efficiencies and delivering higher quality services for

Housing Associations

Help improve front line support, open new communications channels, empower tenants to self-serve, be compliant and improve customer satisfaction.

Legal Firms

Meet legal industry challenges. Ensure client confidentiality so that any interaction with clients and colleagues falls under the strict privacy rules.

Local Governments

Give your customers the choice to communicate on their own terms. Ensure service information is consistent and delivered quickly across all channels.

Finance & Banking

Solutions to help establish a trusting relationship that encourages the customer to go beyond their initial inquiry and discuss more of their needs.


Communication is essential for excellent patient services. Now more than ever, healthcare providers need to overcome the limitations of legacy systems and urgently redesign and improve processes.


Meet customers on their terms by opening up new communication channels and escalation routes to resolve queries first time.

Moving to the Cloud

Enghouse Cloud Contact enables you to move confidently to the cloud, without compromising on functionality. Adapt to rapidly changing needs and instantly scale to meet demands, as your business grows and customer expectations. More…

UC & Collaboration

Leverage your unified communications investment by embedding a range of customer contact capabilities to enhance the customer experience. Smooth your migration from legacy environments to much more modern collaboration platforms. More…

AI & Automation

Transform the customer experience with Artificial Intelligence and Automation. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI and add significant value to the customer experience. More…

Customer Experience

Customer Experience is now widely seen as offering a significant competitive advantage. Get it right and your CX will be the key to reducing customer churn and increasing profitability. More…

Video Communications

Ideal for telehealth, video banking, workforce collaboration, customer engagement, and more. Embed real-time video communications into any web, mobile, or desktop app. More…

Related Resources

Enghouse Interactive’s capabilities will help you delight your customers and empower your workforce.