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Arc Pro Technical Documentation

Please find below Arc Pro technical information – Console for Cisco. Showing the release lifecycle matrix below, the current level of support available for each release version. This matrix is updated at every major release to provide advance notice of any changes in version support.

Compatibility Matrix

Updated 04/2019

A matrix showing Cisco Unified Communications Manager release versions and service releases, and the compatible versions of Arc Pro and Call Centre components. If your version of CUCM is not listed, please contact Enghouse Interactive – it’s likely that interoperability testing with Cisco is planned or under way.

Upgrade Policy

Updated 04/2019

End of Life Policy

Updated 05/2018

Describes the process by which Enghouse Interactive announces end of sale, end of support and ultimately the End Of Life (EOL) of a product set.

Release Notes

Updated 04/2019

Design Guide

Updated 04/2019

Compatibility and Performance

Updated 04/2019