Professional Services

Implementation of our complex and capable product portfolio is taken care of by our dedicated Professional Services team.

Using their skills and experience with the CISCO, AVAYA and Microsoft platforms the Professional Services team will execute the installation of your chosen solution to the highest standards. We work within a defined framework to deliver our solutions, and the Professional Services team will tailor this framework to suit your organisation’s requirements, enabling us to provide the best level of service for each of our customers.

Project Management

Our Project Management team has extensive experience of coordinating and managing project activities between customers, partners and our Professional Service team for many sizes and types of organisation. Working within the Prince 2 framework, our Project Management team applies a consistent but flexible approach that supports the effective progress of each project to successful completion. Our projects include complex infrastructure and platform upgrades, migrations and custom application and integration development, plus deployment for many sectors within EMEA and beyond.

Implementation

Working within the exacting standards of our QMS 9001 certification, our experienced delivery specialists will install the solution you have chosen in a professional manner.

Advanced Services

Our Advanced Services team offers a broad portfolio of skills and experience to assist our customers with the scope, design and implementation of custom solutions, to complement and supplement our products – such as systems CTI integration, custom reporting and directory integration services. The Advanced Services team works closely with our sales, project management, implementation and customer services teams to provide effective engagement with customers and partners throughout the process, from quotation to delivery, sign-off and eventual support.