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Take a look at our latest videos including some of our webinars, case studies, insights into our products and thought leadership interviews. To view all of our videos visit or subscribe to our Enghouse YouTube Channel
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TouchPoint Agent
Call Centre solution for O365
A professional call handling solution with no need for additional hardware or IT infrastructure, with richer presence information, call wrap-ups, reporting and skills based queue-prioritising. Providing the right tools to measurably improve your business’s performance and provide outstanding customer service.
- Our Solutions
- Multi-channel Communications – Customer access from any channel – Voice, Email, Webchat, Video, Social, SMS.
- Connected Enterprise – Connect, communicate and collaborate with your customers across your entire enterprise.
- Quality Management – The Senses of Quality – Continuously view, monitor and improve performance.
- Unified Communications in the Digital age – The future connected enterprise will need to be “Digital by DNA” to connect successfully to forever changing customers.
- Certified with the Best
- All our solutions are platform independent. We are also certified with these industry-leading systems.
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- Platforms
Product of the QuarterOur latest release of QMS now has speech-to-text transcription to enable you to search using keywords and phrases to evaluate calls. Find out more about whats new in QMS.
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- Services
- Professional Services – Implementation taken care of by our dedicated Professional Services team.
- Training – Practical, hands-on training designed to help your business maximise your ROI.
- Integration – With over 25 years’ experience implementing and integrating directory and database systems.
- Support – Technical Support teams are ready to address your pressing interaction management needs.
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- Partners
- Channel Partner Programme – Gain the benefits of dealing with a fast moving, dynamic, global organisation.
- Alliances – Enghouse can bring together expertise with Microsoft, Cisco, Avaya, and other leading vendors.
- Partner Login – Access to resources needed to help you sell Enghouse Interactive solutions.
- Become a Partner
- Independent Consultant Programme – Provides consultants with essential information, tools and resources to help them provide best advice when advocating solutions.
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- About
- Company Overview – Who we are and what we do.
- Events – Browse up and coming events.
- In the Media – Keeping you up-to-date with the latest news from Enghouse Interactive
- Careers – If you are interested in working for Enghouse Interactive.
- Enghouse Systems – Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX).
- Acquisitions – We grow our company organically and through acquisitions
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