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TouchPoint Agent
Call Centre solution for O365
A professional call handling solution with no need for additional hardware or IT infrastructure, with richer presence information, call wrap-ups, reporting and skills based queue-prioritising. Providing the right tools to measurably improve your business’s performance and provide outstanding customer service.
- Our Solutions
- Multi-channel Communications – Customer access from any channel – Voice, Email, Webchat, Video, Social, SMS.
- Connected Enterprise – Connect, communicate and collaborate with your customers across your entire enterprise.
- Quality Management – The Senses of Quality – Continuously view, monitor and improve performance.
- Unified Communications in the Digital age – The future connected enterprise will need to be “Digital by DNA” to connect successfully to forever changing customers.
- Certified with the Best
- All our solutions are platform independent. We are also certified with these industry-leading systems.
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- Platforms
Product of the QuarterOur latest release of QMS now has speech-to-text transcription to enable you to search using keywords and phrases to evaluate calls. Find out more about whats new in QMS.
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- Services
- Professional Services – Implementation taken care of by our dedicated Professional Services team.
- Training – Practical, hands-on training designed to help your business maximise your ROI.
- Integration – With over 25 years’ experience implementing and integrating directory and database systems.
- Support – Technical Support teams are ready to address your pressing interaction management needs.
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- Partners
- UK Partners – Looking for a partner to help you with your latest project? Choose from our list of accredited partners.
- Channel Partner Programme – Gain the benefits of dealing with a fast moving, dynamic, global organisation.
- Alliances – Enghouse can bring together expertise with Microsoft, Cisco, Avaya, and other leading vendors.
- Partner Login – Access to resources needed to help you sell Enghouse Interactive solutions.
- Become a Partner
- Independent Consultant Programme – Provides consultants with essential information, tools and resources to help them provide best advice when advocating solutions.
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- About
- Company Overview – Who we are and what we do.
- Events – Browse up and coming events.
- In the Media – Keeping you up-to-date with the latest news from Enghouse Interactive
- Careers – If you are interested in working for Enghouse Interactive.
- Enghouse Systems – Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX).
- Acquisitions – We grow our company organically and through acquisitions
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