Skip to main content

Report

Guide to AI-Enabled Self-Service

This Inner Circle Guide to AI-Enabled Self-Service from ContactBabel is the definitive analyst study of how intelligent automated service - via AI, IVR, speech, virtual agents, mobile and social channels - fits into the customer contact mix.

You haven’t missed the boat yet!

It’s important to understand that if your business is not already using AI-enabled self-service, then you haven’t already missed the boat. The latest “The Inner Circle Guide to AI-Enabled Self-Service” from contact centre industry expert ContactBabel offers guidance on the selection, usage, metrics and implementation of self-service solutions.

With data from 226 UK organisations and 1,000+ interviews with UK consumers, it proves that self-service supports more than operational cost reductions but can give customers the painless and fast resolutions they are after. A growing emphasis is also placed upon gathering information about customer interactions to feed into Voice of the customer (VoC) programs, improving the customer experience and optimising the knowledge base.

Download the report to gain insights into major considerations that affect the successful implementation of self-service technology.