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Enghouse Interactive Releases New Cloud-Based Call Accounting Platform

18th October 2021
Release of Proteus Cloud helps facilitate customer migration to software-as-a-service based payment plans and opex-based call management Enghouse Interactive has announced the release of Proteus Cloud, a new hosted version of its market-leading call accounting application, Proteus. The new solution provides organisations with a detailed analysis of their communications systems and the costs incurred, helping identify usage patterns, customer journey...
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Enghouse Systems Acquires Momindum SAS

7th July 2021
Enghouse Systems has acquired Momindum, an all‐in‐one SaaS enterprise video platform that manages virtual live events and on‐demand videos.
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Enghouse Systems Acquires Nebu BV

3rd June 2021
Enghouse Systems has acquired Nebu BV, an Amsterdam‐based provider of market research and data analytics software.
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Enghouse Systems Acquires Altitude Software

30th December 2020
Portuguese Contact Center Acquisition Expands Footprint In Latin Regions
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Enghouse Interactive’s flagship Contact Centre solution achieves certification under prestigious Microsoft Teams Programme

8th December 2020
Leading contact centre solution certified to ‘test level’ as part of Connected Contact Center for Microsoft Teams Certification Program
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Vidyo Experiences Solid Growth After Strong Q3

18th November 2020
Video conferencing solutions provider sees 1349% pandemic-led surge in mobile usage, WebRTC implementation, and brings on veteran SVP.
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Evros Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to Irish Businesses

30th September 2020
Integration of Communications Center solution with Microsoft Teams key to strategic alliance Enghouse Interactive announced that it has awarded Irish IT specialists and Microsoft Gold Partner, Evros Technology Group, authorised partnership status within its partner programme. Evros will bring Enghouse Interactive’s Communications Center (CC) and Quality Management Suite (QMS), to customers of all sizes, primarily across the Republic of Ireland,...
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Enghouse Interactive Promotes Node4 to Silver Partner Status

16th September 2020
Enghouse Interactive has elevated IT infrastructure and services provider Node4 to silver partnership status within its EMEA partner programme for their dedication in selling Enghouse Interactive’s Communications Center (CC) and Quality Management Suite (QMS) within a Cisco unified communications (UC) environment.
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Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

21st July 2020
Enghouse Interactive's latest version of Proteus for call analytics for helps businesses in their migration planning and on-going management of call activity on Microsoft Teams.
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Enghouse Interactive Signs Partnership Agreement with converse360

11th May 2020
Enghouse Interactive and converse360 sign strategic alliance to deliver conversational service automation and AI technology within Communications Center.
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Enghouse Cloud and Communications Center Support Advanced Integration with Ms Teams

31st March 2020
Enghouse Systems Limited (ENGH.TO) is participating in the Microsoft Teams Connected Contact Centre certification program and now offers cloud and on-premise contact centre options for Microsoft Teams. For customers deploying Teams, Enghouse Interactive offers Enghouse Cloud, which provides Contact Center as a Service (CCaaS), and Enghouse Interactive Communications Center (CC) V11.0, which supports on-premise or private cloud deployment options. Enghouse...
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MJ Flood Technology and Enghouse Interactive Announce Partnership

3rd February 2020
Dublin based ICT solutions specialists MJ Flood Technology and leading supplier of solutions for customer communications Enghouse Interactive announce partnership to deliver cutting edge Unified Communications systems in Ireland. Enghouse Interactive has signed leading ICT solutions provider, MJ Flood Technology, as a new member of its EMEA partner programme. The new collaboration arrangement provides MJ Flood Technology with the accreditation...
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Dialogic's Software Business Expands Enghouse's Product Portfolio

2nd January 2020
Enghouse Systems Limited (TSX:ENGH) announced today it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Based in Parsippany, New Jersey, Dialogic partners with leading mobile operators, system integrators and technology developers to deploy its solutions via its worldwide network of offices. Dialogic’s  revenue over the next twelve months is projected to be between $58.0 million and $63.0...
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Acquisition Expands Enghouse Contact Centre Presence in France

22nd October 2019
Enghouse Systems Limited (TSX:ENGH) announced today it has acquired Eptica S.A. which is based in the Paris suburb of Boulogne, France. With trailing annual revenue of approximately $13.0 million, Eptica is a leading provider of customer engagement software. Powered by artificial intelligence (“AI”), it enables businesses to make the customer experience a key link in their value chain. The omni-channel...
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NT Voice and Data Solutions Sign Partnership Agreement with Enghouse Interactive

3rd September 2019
Telecoms provider focused on selling Communications Center and Quality Management Suite solutions into multiple vertical sectors Enghouse Interactive has signed award winning business telecoms provider, NT Voice and Data Solutions, as a member of its EMEA partner programme.  Following the signing of the agreement, NT Voice and Data Solutions will focus on selling two of Enghouse Interactive’s flagship products, Communications...
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365IT Achieves Gold Status as an Enghouse Interactive Partner

11th June 2019
Growth in business volume and revenue generation enables 365IT to move up to the Gold level within the Enghouse partner programme Enghouse Interactive has awarded business solutions provider, 365IT, gold partnership status within its elite partner programme.  The elevation from silver to gold is in recognition of 365IT’s continued growth and revenue generated through selling and supporting Enghouse solutions. The...
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Enghouse Systems Acquires Vidyo, Inc

15th May 2019
Enghouse Systems acquires Vidyo, Inc to extend it's enterprise product offering into media and content
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Enghouse Interactive Signs Britannic Technologies as Authorised Partner

26th March 2019
An alliance focused on delivering omni channel contact centre and communication solutions for Microsoft, Skype For Business customers Enghouse Interactive has signed award-winning systems integrator and managed services provider, Britannic Technologies as a member of its EMEA partner programme. The agreement marks the extension of an existing long-term relationship between the two companies. As an authorised partner, Britannic will sell,...
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Enghouse Interactive Signs Partnership Agreement with Amillan

27th February 2019
An alliance focused on driving closer ties and enhanced collaboration and connectivity for customer-facing organisations Enghouse Interactive has signed leading communications integrator, Amillan, as an elite member of its EMEA partner programme. The new agreement marks an expansion to an existing long-term relationship between the companies. As a gold partner, Amillan will sell, market and deliver a range of Enghouse...
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Enghouse Systems Acquires ProOpti AB

14th February 2019
Acquisition expands Enghouse Interactive product portfolio Enghouse Systems Limited (TSX:ENGH) announced today it has acquired ProOpti AB (“ProOpti”). Headquartered in Stockholm, Sweden, ProOpti is a leading Nordic software provider in the Telecom Expense Management (“TEM”) and Technology Optimization Management (“TOM”) sectors. Its solutions include the complete management of telecom expenses, mobile UC charges for voice, data and services, and IT...
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Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award

4th July 2018
The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the Platinum Contact Center Awards 2018 Gala in Madrid Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognised for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards Gala held on the 28 of June in...
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Enghouse Interactive signs Node4 to Elite Partnership Programme

26th June 2018
Fast-growing communications solutions provider, Node4, strengthens reach in the contact centre space by enhancing focus on Enghouse Interactive Communications Center implementations. Enghouse Interactive has announced that it has signed Node4, a UK-based Cloud, Data Centre and Communications solutions provider, as a new member of its EMEA partner programme. As an authorised partner, Node4 will sell, market and deploy a range...
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Enghouse Interactive’s CCSP Platform Helps GCI Deliver Omni-channel Contact Centre Capability in the Cloud

18th April 2018
Enghouse Interactive, a leading developer of contact centre software and services, today announced that gold partner, GCI, has implemented the Enghouse Interactive Contact Centre Service Provider (CCSP) solution. In adopting CCSP, GCI has become one of the first providers in the UK to integrate the omni-channel contact centre option with Microsoft’s Skype for Business, enabling it to offer a cloud-based...
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Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

22nd February 2018
CCSP honoured as a leading CCaaS platform for service providers worldwide Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, today announced that its contact centre as-a-service offering, Contact Center: Service Provider (CCSP), has been awarded the 2017 Cloud Computing Excellence Award by Cloud Computing magazine. This honor is bestowed upon companies that have...
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Enghouse Interactive Introduces Contact Center: Enterprise Version 9.1

26th January 2018
Enghouse Interactive today introduced Contact Center: Enterprise (CCE) 9.1, the latest release of its scalable, highly modular, omni-channel contact centre platform. At the forefront of CCE 9.1 is the introduction of TouchPoint, Enghouse Interactive’s visual, contextual interface for contact centre agents. First introduced in 2013, TouchPoint now provides a unified user experience across multiple Enghouse Interactive flagship products, including CCE, Communications Center...
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Enghouse Interactive Signs activereach® as an Authorised Partner

9th January 2018
Enghouse Interactive has announced that it has signed activereach, a leading technology and services provider, as a new member of its partner programme. As an authorised partner, activereach will sell, market and deploy a broad range of Enghouse Interactive products, including the flagship Enghouse Interactive Communications Center (“CC”) solution. Highlighting the reasons for choosing Enghouse as their contact centre partner, Richard...
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79% of Consumers want to able to Contact Businesses Online

7th November 2017
New survey reveals changing attitudes to customer service and technology Over three-quarters (79%) of consumers believe businesses should provide a way for customers to engage with them online, according to a new survey by Enghouse Interactive. When the same question was asked in 2014, only 29% of those polled said this was important, demonstrating how attitudes have changed over the...
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GCI deploys virtual contact centre for 141,000-member Prospect Union

31st October 2017
Enghouse contact centre and Skype for Business deployment changes the way that trade union collaborates and communicates with members and each other 31st October, London, UK: GCI has announced it has completed the rollout of a cutting-edge contact centre at Prospect Union. Based on Enghouse Interactive Communications Centre (EICC), it means that 25 staff can be assigned to a virtual...
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Leading Communication Resellers and Distributors Showcase Contact Centre Solutions Success at CX17

15th September 2017
Leading value added resellers and distributors from across the communications arena are set to come together to share industry insights and customer success stories at Enghouse Interactive’s upcoming CX17 event (Wednesday 27 September at the Hilton Hotel, London Olympia). Sponsoring this year’s event “Taking a Leap in the Digital World” includes leading industry partners GCI, 4net Technologies and 5i, who,...
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Analysts to Debate ‘the Future of Customer Experience’ at CX17

12th September 2017
Some of the leading analysts and industry experts in the world of customer experience will take to the stage on Wednesday 27 September at the Hilton Hotel, London Olympia to share their knowledge and insights with the audience at Enghouse Interactive’s eagerly-awaited CX17 event.   Highlights of a packed agenda include Martin Hill-Wilson, founder of Brainfood Consulting, who will present...
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Enghouse Systems Limited Acquires Survox

5th September 2017
Enghouse Systems Limited (TSX:ENGH) announced today it has broadened its contact centre portfolio by acquiring Survox, Inc. of San Francisco. Survox is a well-established, multi-mode, voice-based survey automation software and services provider.  Its offerings enable market research, facilitate opinion polling and enhance brand equity by efficiently conducting surveys. The company’s open survey automation development platform delivers best-in-class phone-based research solutions. Its...
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Enghouse Interactive Helps Navigate the Digital Divide at CX17 Customer Experience Event

6th September 2017
Enghouse Interactive today announced its CX17 customer experience event will take place on Wednesday 27 September at the Hilton Hotel, London Olympia. This year’s event, “Taking a Leap into the Digital World”, offers a great opportunity for practitioners and visionaries from multiple industry sectors and disciplines to collectively share best practice and insights into the latest CX trends. The event...
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Enghouse Interactive Releases Communications Center 10.0

18th July 2017
Updated contact centre application enhances agent experience with intelligent SMS routeing and integration, task and activity queuing, and support for Office 365 Federated Agents; Extends flexibility for both on-premise and hosted deployments Enghouse Interactive today introduced version 10.0 of Enghouse Interactive Communications Center (CC 10.0), the latest iteration of its award-winning contact centre platform, which boasts new functionality and integration enhancements...
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Enghouse & Partners Recognise Success

13th July 2017
Momentum  building behind Enghouse’s EMEA partner programme as key players win awards at Winning Partnership Event Enghouse Interactive has recognised the significant achievements of several partners at its prestigious Winning Partnership Event in London. The continued momentum with the Enghouse Partners is, in part, fuelled by the alignment of its core contact centre offerings and the continued adoption of Microsoft’s...
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Enghouse Interactive Records More Than 450 Deployments on Microsoft Skype for Business

6th July 2017
Trusted Microsoft Gold partner continues to lead the way in the Skype for Business contact centre and customer interaction solutions adoption Enghouse Interactive, a leading developer of a comprehensive portfolio of contact center software and services, today reported that it has successfully completed more than 450 contact center deployments, totaling more than 10,000 active concurrent agents, on Microsoft Skype for...
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Storacall and Enghouse Interactive Join Forces to Deliver Integrated Call Management and Call Recording

4th July 2017
Storacall Voice Systems has announced that it has signed a new partnership deal with Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services. Following the agreement, the two companies have pooled resources to develop an integrated call accounting and call recording solution, targeted at any business having to deal with large volumes of inbound...
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NEC Canada and Enghouse Interactive Expand Relationship with Rollout of UNIVERGE® BLUE Business Cloud Services Contact Center

9th May 2017
Enghouse Interactive today announced the expansion of its relationship with NEC Canada, marked by the immediate availability of UNIVERGE BLUE Business Cloud Services Contact Center, which is based on the Enghouse Interactive Contact Center: Service Provider (“CCSP”), by NEC Canada Inc. UNIVERGE® BLUE is an enterprise-grade, all-in-one Unified Communications as a Service (UCaaS) platform, built and maintained in the cloud...
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Enghouse Interactive Seals Partnership Agreement with Value-added Distributor, ScanSource Imago

3rd May 2017
Contact centre and customer interaction solutions complement ScanSource’s existing unified communications portfolio and add value for resellers. Expanding its reach and scale to the contact centre and communications marketplace, Enghouse Interactive has signed a partnership agreement with ScanSource Imago, a leading global provider of communications solutions. Under the agreement, ScanSource will resell a comprehensive range of Enghouse products, including its flagship Enghouse...
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Enghouse Interactive’s TouchPoint Attendant is One of the First Attendant Consoles to Market with Skype for Business Online

27th March 2017
Microsoft and Enghouse Interactive to demonstrate the Cloud-enabled attendant console at Enterprise Connect Today at Enterprise Connect 2017, Enghouse Interactive announces its TouchPoint Attendant for Microsoft Skype for Business Online is generally available. TouchPoint Attendant is an operator console solution that natively integrates into Microsoft’s Skype for Business.  This is one of the first consoles to market with support for...
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lastminute.com Group selects Enghouse Interactive’s CCSP for its Cloud Contact Centre Service

22nd March 2017
CCSP delivers integration and consolidation of disparate contact centre infrastructure providing better customer experience Enghouse Interactive, a leading developer of a comprehensive portfolio of contact centre software and services, today announced that lastminute.com group, a leader in online travel with a portfolio of the world’s top travel brands, has selected Enghouse Interactive’s Contact Center: Service Provider (CCSP) as the platform...
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Westcon-Comstor Reports Accelerated Growth in Enghouse Interactive Contact Centre Revenues

14th February 2017
Leading value-added technology distributor, Westcon-Comstor, has announced that sales revenues from its UCC Solutions Practice when partnering with Enghouse Interactive  increased by nearly 300% in 2016 when compared to the previous year. The dramatic growth was driven by the success in selling Microsoft Skype for Business applications into the contact centre space. As Microsoft Gold Communications and Application Development certified partner...
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Datametrix Selects Enghouse Interactive for Contact Center as a Service

21st December 2016
Selection of CCSP cloud contact center platform based on multi-tenant architecture, low TCO and functionality aligned with market demand Enghouse Interactive today announced that systems integrator and network solutions provider, Datametrix, a wholly-owned subsidiary of Telenor Group, has selected Enghouse Interactive Contact Center: Service Provider (CCSP) as the platform for its new contact center as-a-service (CCaaS) offering. Datametrix, a tenured call...
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Media Alert - Enghouse Interactive Helps Zinc Group Win Best Technology Accolade at Collections and Customer Service Awards

8th December 2016
Two Businesses Partner to Land a Prize for the Second Time This Year Enghouse Interactive customer, Zinc Group, one of the UK’s leading business-to-business and consumer debt collection agencies, has won the prestigious Best Technology award at this year’s Collections and Customer Service Awards, hosted by Credit Strategy at a recent gala event in Manchester. Zinc Group’s win was based...
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Enghouse Interactive Announces New EMEA Partnership Deal with GCI

6th December 2016
Managed services provider GCI to sell Communications Center as part of elite EMEA Partner Programme Enghouse Interactive has announced that it is working in partnership with GCI, one of the UK’s leading managed services providers, across the EMEA region. As a strategic partner, GCI will sell and support the company’s flagship Enghouse Interactive Communications Center (“EICC”) solution, together with a...
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Enghouse Interactive Signs Partnership Deal with Technology Distributor, Exertis

29th November 2016
Contact centre and customer interaction solutions complement Exertis’ existing unified communications portfolio and add value for resellers and end customers. Enabling it to expand its reach and scale its offering to the UK contact centre and communications marketplace, Enghouse Interactive today announced that it has signed a strategic partnership agreement with Exertis, one of the UK’s leading distributors of IT and...
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Enghouse Systems Acquires Presence Technology

28th October 2016
Spanish Company Expands Enghouse Contact Centre Presence Into New Markets Enghouse Systems Limited (TSX:ENGH) announced today it has acquired Presence Technology, S.L. (“Presence”) for a purchase price of approximately $17.4 million (net of the cash acquired), subject to certain price adjustments and other considerations. Presence’s annual revenue is approximately $13.2 million. Headquartered in Barcelona, Spain, Presence is a leading provider...
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Enghouse Interactive Debuts New Attendant Console for Microsoft Skype for Business Cloud PBX at Microsoft Ignite 2016

27th September 2016
At Microsoft Ignite 2016, Enghouse Interactive unveiled a new Attendant Console for Microsoft Skype for Business, a new professional attendant and operator console solution native to Skype for Business Cloud PBX and accessible directly from Microsoft Office 365. Absent any need for on-premise equipment, the highly interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity....
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Enghouse Interactive Signs Partnership Deal with Skype for Business Specialist, Koris

5th September 2016
Reseller attracted by breadth of the Enghouse portfolio and its close alignment with Microsoft Further enhancing the reach and quality of its Skype for Business market proposition, Enghouse Interactive has signed up Koris, a leading UK-based managed services provider, as a new member of its EMEA partner programme.  Under the terms of the agreement, Koris is authorised to sell, market...
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Enghouse Interactive Introduces New Self-Service Provisioning Portal for CCSP

25th August 2016
Onboarding new customers more quickly and easily, empowering the customer with intuitive management tools and lowering cloud TCO differentiates service providers Enghouse Interactive today announced the immediate availability of the CCSP Provisioning Portal (“Portal”), a new self-service administration tool for provisioning cloud contact centre tenants using Enghouse Interactive’s Contact Center Service Provider (CCSP). Enterprises find a myriad of benefits consuming...
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Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business Server 2015

11th July 2016
Today from the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive announced that Enghouse Interactive’s contact center and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified for Skype for Business. Enghouse Interactive has deployed more than 400 contact centre solutions in Skype for Business environments to industries including banking, utility, public sector, retail and healthcare customers worldwide. As a Microsoft Gold...
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70% of Respondents to Latest Ventana Research Say their Organisations Compete on Customer Experience

5th July 2016
70% of survey respondents say their organisations compete on the basis of customer experience, with 82% using it as a motivator for improving customer service levels. These were among the key findings of the latest industry benchmark report “The Next Generation Contact Centre in the Cloud” by research and advisory services firm, Ventana Research. One of the ways to enhance...
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Enghouse Interactive Technology Powers Zinc Group to Credit Award Win

6th June 2016
Credit control company wins in prestigious best collections technology category Enghouse Interactive customer, Zinc Group, one of the UK’s leading business-to-business and consumer debt collection agencies, has won the prestigious Best Collections Technology award at this year’s Credit Awards.  Zinc Group’s win was based on its innovative use of Enghouse Interactive’s Outbound Communicator and Real Time Speech Analytics (RTSA) software...
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Enghouse Interactive Signs up Microsoft Skype for Business Voice Expert MeetingZone as New EMEA Partner

10th May 2016
The new Partnership extends the reach of Enghouse Interactive’s contact centre applications, including flagship EI Communications Centre platform. Enabling it to further strengthen its reach into the Skype for Business marketplace, Enghouse Interactive has signed  MeetingZone, one of the UK’s leading Microsoft Skype for Business service providers, as an EMEA partner. MeetingZone will sell, market and deliver a broad range...
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Enghouse Interactive Brings Emotional Intelligence to the Contact Centre

19th April 2016
New Soft Evaluator tool integrated with QMS 2016, offers fully automated compliance, quality assurance and call optimisation for every call. Enghouse Interactive is enabling enterprise customers of its Quality Management Suite (QMS) to bring more emotional intelligence to bear in their interactions with customers. This is achieved through a new real-time soft evaluator capability in the latest version of the...
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DMG Consulting Estimates That Enghouse Interactive’s CCSP Product Is The Most Widely-Used Cloud Contact Center Platform, Globally

16th March 2016
Carriers and network services providers find value in multi-tenancy, and capitalize on market demand for contact center applications delivered as-a-service. Enghouse Interactive today announced that according to the DMG 2015/2016 Cloud-Based Contact Center Infrastructure (CBCCI) Report produced by DMG Consulting, its popular Contact Center: Service Provider (CCSP) is now estimated to be the most widely used cloud contact center platform...
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Mtel Increases Market Leadership With Enghouse Interactive Contact Center: Service Provider 7.2

8th March 2016
Latest iteration of multi-tenant solution delivers omni-channel functionality from the cloud, user-friendly TouchPoint interface, and lowers TCO Enghouse Interactive, developer of a comprehensive portfolio of contact center software solutions, today announced that Mtel, the leading Dutch telephony and customer contact solutions provider, will universally deploy Enghouse Interactive Contact Center: Service Provider 7.2 (CCSP 7.2), a multi-tenant cloud contact center solution...
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Leading Analyst Frost & Sullivan Commend Enghouse Interactive

16th February 2016
Market Strategy & Customizable, User-friendly Contact Center Solutions Cited Frost & Sullivan, a leading global research firm, has recognized the Enghouse Interactive Division of Enghouse Systems Limited (TSX:ENGH) with the 2015 North America Frost & Sullivan Award for Price/Performance Value Leadership. “We were impressed with how Enghouse’s Contact Center solutions compared with the competition, and especially that it matches 90%...
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Enghouse Interactive Helps Mid-sized Organisations Punch above their Weight in Customer Experience

2nd February 2016
Communications Center 2016 delivers ‘enterprise level functionality at mid-sized prices’ Enghouse Interactive is enabling mid-sized enterprises to punch above their weight with a powerful new version of its flagship contact centre solution, Communications Center (CC 2016) bringing enterprise functionality at mid-market prices. With its contact centre solutions recently recognised by Frost & Sullivan as leading the field in terms of...
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Enghouse Interactive and Voyager Networks Partnership Deal Set to Deliver Change in Mid-market Contact Centre Space

7th January 2016
Reseller to use Enghouse Interactive Communications Center to Drive Sales of Unified Communications Solutions In a move that will significantly extend the footprint of its flagship solutions, the Enghouse Interactive Communications Center (EICC) and the Quality Management Suite (QMS) in the mid-market contact centre market, Enghouse Interactive has signed Voyager Networks, a leading provider of managed services and network technology...
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Broadacres Housing Association Uses Enghouse Contact Centre Platform to Revolutionise Customer Interaction Approach

8th December 2015
In order to deliver an enhanced quality of service to its customers across multiple interaction channels, Yorkshire-based Broadacres Housing Association has implemented a solution from specialist IT Integrator, Unify Communications, based on the flagship EICC - Communications Center contact centre platform from Enghouse Interactive - alongside its existing unified communications platform, Microsoft Lync.
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Enghouse Interactive Signs up IP Integration as its Latest UK Partner

24th November 2015
Systems integrator to add extensive range of Enghouse solutions, including flagship contact centre platform, to its portfolio In an extension to a long-term existing relationship between the two companies, Enghouse Interactive has signed up IP Integration, one of the UK’s leading independent systems integrators, as an EMEA partner. IP Integration will sell, market and deliver a broad range of Enghouse...
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Enghouse Interactive Contact Centre Technology Helps George Banco Deliver Next Generation Approach to Personal Loans

11th November 2015
Specialised UK lender, George Banco has implemented Enghouse Interactive Communications Center (EICC), a flagship customer interaction solution, from contact centre solutions specialist, Enghouse Interactive, and placed it at the heart of its IT and telephony infrastructure. The personal finance provider is already using the contact centre technology extensively to deliver high-quality customer communications and performance management as it pioneers a new, more responsible guarantor lending model in the UK personal loans market.
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Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality

29th October 2015
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality. Research highlights lack of consensus on what quality means and finds many businesses prevented by cost, resource and technology barriers from achieving it
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Enghouse Systems Signs Definitive Agreement to Acquire CTI Group (Holdings) Inc.

19th October 2015
Enghouse Systems Limited (ESL) (“Enghouse”) and CTI Group (Holdings) Inc. (“CTI”) CTIG, +70.75% jointly announced that they have entered into a definitive agreement pursuant to which Enghouse will acquire CTI. Under the terms of the agreement, which has been approved unanimously by the board of directors of both companies, a newly formed wholly-owned subsidiary of Enghouse will commence a tender offer for all...
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Enghouse Interactive Scoops Prestigious Frost & Sullivan Contact Centre Award

30th September 2015
Enghouse Interactive developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, has received the 2015 European Hosted Contact Centre Price/Performance Value Leadership Awards from global research organisation Frost & Sullivan.
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Enghouse Interactive Receives Multiple 2015 Contact Center Technology Awards from CUSTOMER Magazine

11th August 2015
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced that TMC, a global, integrated media company, has named both Enghouse Interactive Communications Center (EICC) and Enghouse Interactive Contact Center: Enterprise (CCE) as 2015 CUSTOMER Contact Centre Technology Award winners, presented by CUSTOMER magazine.
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Enghouse Systems Acquires Reitek S.p.A

8th May 2015
Enghouse Systems Limited (TSX:ESL) announced today it has acquired Reitek S.p.A (“Reitek”) for a purchase price of approximately $6.2 million, subject to certain price adjustments.
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Over 250 and Counting - Enghouse Interactive Deploying Six Customer Contact Solutions on Skype for Business Every Month

16th June 2015
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, has announced that it has successfully completed 250 deployments on Microsoft Skype for Business (formerly MS Lync) - and that number is ramping up fast. The customer contact solutions leader now supports Skype for Business (SFB) 2015 on a wide range of its solutions and services, providing a full omni-channel communications experience across any combination of on-premise or hosted configurations.
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Enghouse Interactive Supports Skype for Business 2015 with EICC

3rd June 2015
Enghouse Interactive developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced that Enghouse Interactive Communications Center (EICC) now supports Skype for Business (SFB) 2015, providing a full omni-channel contact centre experience.
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Skype Hits the Contact Centre

1st May 2015
The latest release of Skype of Business, is now making a huge impact on customer communications. But how is this effecting the contact centre.
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Why There’s Still a Place for Personal Service in the “Age of Interruption”

9th July 2014
It was American author and columnist, Thomas Friedman who first popularised the phrase, ‘The Age of Interruption’. It’s a term that still resonates with many senior executives working in a world dominated by digital technology, where doing battle with a continuous stream of emails, instant messages and mobile phone calls has become a daily fact of life. Indeed, many people...
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Company Culture is Holding Back the Connected Business, not Technology

10th March 2014
Three-quarters (75%) of UK organisations see company culture and organisational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed.
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Introducing Outbound Communicator

16th September 2014
New Solution Delivers Comprehensive Range of Outbound Dialling and Campaign Management Capabilities
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Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software

29th September 2014
Advanced Integration, PBX Support and Flexibility Reinforce Quality Assurance, Enhance Ability to Improve Business Processes, Customer Interactions and Service
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New Real-Time Agent Coaching Solution Raises Speech Analytics to New Heights

30th September 2014
Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality
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Enghouse Systems Acquires Voxtron NV

3rd October 2014
Enghouse Systems Acquires Voxtron NV Expanding its Contact Centre Presence in Europe
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How To Get The Response Right When Providing Customer Support Via Social Media

27th October 2014
Take a look at the best practice for social media customer interaction.
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Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

3rd November 2014
Enghouse Inteactive's Mobile IVR Navigator is a innovative new mobile app visually navigates customers through an organisation’s customer service options, effectively creating a lightweight, highly-visual IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration.
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Enghouse Interactive Awarded 2014 INTERNET TELEPHONY Lync Pioneer Award

24th November 2014
Enghouse Interactive's Expansive Contact Centre and Customer Interaction Solutions Portfolio Recognised for Excellence and for Supporting Growth in the Microsoft Lync Community
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Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service

27th November 2014
A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands.
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Do you really know which channels are important to your customers?

9th January 2015
Article appears on My Customer Being able to deliver high-quality customer service is arguably more critical to business success than ever. A recent Enghouse Interactive survey highlighted that the public often take action as a result of the service they receive that significantly impacts a business’s brand reputation – either positively or negatively. 60% of respondents to the question, “what...
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Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive

21st January 2015
All that excess and over-indulgence has to be paid for – and for any business, New Year is the ideal time to tighten belts, lose bad habits and knock themselves into shape. Enghouse Interactive can help with our special dietary tips for your contact centre in 2015.
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Enghouse Interactive Sets the Tone for Customer Service at CCW 2015

29th January 2015
The customer interaction solutions specialist rolls out contact centre solutions across the German-speaking market. Enghouse Interactive the customer interaction solutions specialist, is showcasing a number of new solutions at CCW 2015 (February 24th and 26th, Hall 4, G12-14; Hall 2, A14, Estrel Convention Center, Berlin, Germany).
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Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud

25th February 2015
Enghouse Interactive in Association with Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud
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Enghouse Interactive Achieves Microsoft Gold Application Development and Communications Competencies

18th March 2015
Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced it has attained Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft's partner ecosystem and demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment.
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Enghouse Interactive Releases Communications Center 8.1

20th January 2015
Enghouse Interactive, a leading developer of a comprehensive portfolio of unified communications and contact center solutions, today introduced version 8.1 of Enghouse Interactive Communications Center (“EICC”). This latest iteration boasts a myriad of new functionality that enables organisations to deliver an improved omni-channel customer experience.
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