Press Release

CCE and EICC Honored for Industry’s Most Flexible, Scalable and Innovative Technology that Adds Value to and Improves the Customer Service Experience

Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact centre solutions, today announced that TMC, a global, integrated media company, has named both Enghouse Interactive Communications Center (EICC) and Enghouse Interactive Contact Center: Enterprise (CCE) as 2015 CUSTOMER Contact Centre Technology Award winners, presented by CUSTOMER magazine.

Enghouse Interactive develops the most comprehensive portfolio of interaction management solutions. EICC and CCE are leading edge flagship customer interaction solutions that deliver the best possible customer experience.

As a global leader in providing on-premise, cloud-based and hybrid solutions that maximise the value of every customer interaction, Enghouse Interactive solutions enhance an omni-channel environment, enabling service and support teams to better serve customers via their preferred communication channels.

Since inception, Enghouse Interactive has achieved unprecedented success by delivering technology and expertise to maximise the value of every customer interaction. Enghouse Interactive understands the enterprise’s need to reduce costs while enhancing the level of service provided to customers and constituents.

Last month, the company successfully completed the 250th deployment on Microsoft Skype for Business (SFB), providing a full omni-channel communications experience on-premise and in the cloud. In addition, Enghouse Interactive’s footprint is growing exponentially, averaging six new rollouts every month
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“Enghouse Interactive is thrilled to once again be recognised for its commitment to providing the technology which enables great customer communications,” said John Cray, Vice President, Product Management, Enghouse Interactive. “CUSTOMER magazine is considered as one the most respected, premier publications covering this market, and we are deeply honoured by this achievement.”

“Congratulations to Enghouse Interactive for once again being awarded a CUSTOMER Contact Centre Technology Award. Both EICC and CCE have been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this well-deserved achievement by one of the industry’s foremost leaders.”

This tenth-annual Contact Centre Technology Award, presented by CUSTOMER Magazine, honours vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact centre and customer care industries.

Results of the 2015 CUSTOMER Contact Centre Technology Award will be published in the July/August edition of CUSTOMER Magazine.