Cinos Signs Partnership Agreement with Enghouse Interactive to Strengthen Contact Centre Offering to UK Public Sector
10th January 2022
UC specialist using Enghouse’s contact centre and quality management suite to offer healthcare and government organisations richer and more flexible customer service delivery
Enghouse Interactive has announced that leading unified communications specialist, Cinos, has achieved authorised partnership status within its EMEA partner programme.
Cinos will focus on selling two of Enghouse Interactive’s flagship products: the Enghouse Interactive Communications Center (CC) and the Quality Management Suite (QMS) to customers across multiple vertical sectors but primarily into public sector organisations, including UK healthcare and, government agencies.
Richard Evans, Chief Technology Officer, Cinos, said: “From the early days of Cinos, we recognised the need to strengthen our focus on the contact centre market, as we started to see more and more public sector organisations looking for ways to transform the way they engage with the public. Enghouse was a natural choice due to their extensive expertise and experience in the industry, more notably in the public sector and the user-friendly nature of the technology from user and administrator perspectives.”
“We knew that working with Enghouse would complement our existing Cisco UC capability whilst extending to other vendor platforms such as Microsoft Teams, helping ensure we can deliver the ‘better together’ outcome that end customers are trying to achieve”, adds Evans. “We love Enghouse’s versatility and flexibility and saw it as a great opportunity to deliver a longer term, premise and hosted contact centre proposition for our customers.”
Simon Adnett, Account Director, Enghouse Interactive said: “We’re delighted to be working in partnership with Cinos. The two companies have complementary skillsets, solutions portfolios and great expertise and capability across the core UC platforms. We have worked well together targeting public sector opportunities and we look forward to working with Cinos in the future to further develop the strong synergies between our two organisations.”
Over time, Cinos sees the relationship with Enghouse Interactive evolving to the point that Enghouse contact centre propositions can be decoupled from telephony and unified communications, and offered as part of an omnichannel package, also encompassing self-service, chat bot tools, AI and automation.
Cinos is a leading audio visual and unified communications specialist which delivers and maintains intelligent video solutions and services to a global marketplace. Founded in 2007, Cinos has established a reputation for delivering the highest levels of quality, service and support. Its continued expansion with regional offices in Europe, North America and Asia allows it to deliver the same high standards globally that it has built its reputation on. Further information can be obtained from the company website at: www.cinos.net