12th July 2022
According to a new CX study, 52% of British consumers believe that customer service is getting worse since the pandemic.
29th June 2022
UK organisations are ramping up their customer experience
9th June 2022
The key role of knowledge management in making information work for the customer
11th May 2022
Unified Agent Desktops: A look at the simple interface that teams crave
21st April 2022
Delivering personalised experiences in contact centres via a Customer Experience Hub
20th April 2022
Engaged agents are critical for a successful contact centre – they will go that extra mile to deliver a great customers service
19th April 2022
What’s the difference between a successful and struggling contact centre? Engaged employees!
31st March 2022
Node4 delivers Enghouse Contact Centre for Ellisons, the UK’s leading supplier to hair and beauty professionals
24th March 2022
What are the top trends that will shape the contact centres during 2022 and the coming years?
21st March 2022
Tips on how to approach a successful digital customer transformation strategy
15th March 2022
Citizen experience hub: driving change for local authorities
11th March 2022
Social housing provider ForHousing provides an enhanced service to tenants using Enghouse’s contact centre platform
9th March 2022
How a better understanding of customers will lead to a more seamless multichannel service
24th February 2022
Is the Metaverse a valid channel for delivering CX
22nd February 2022
Could gamification help today’s isolated contact centre agents?
11th February 2022
Manage call volume surges by combining technology and emotional intelligence
1st December 2021
From hybrid working to AI-powered customer services - what are the changing factors in the contact centre industry?
25th November 2021
Getting ahead of the Black Friday and Christmas rush for retail contact centres
4th October 2021
Top CX Tips for National Customer Service Week (video)
28th September 2021
Journey to sustainable customer service
1st September 2021
The cloud holds the key to decarbonising housing associations customer service
27th August 2021
Essential Key Features in a Cloud Communications System
6th August 2021
Adapting contact centres to weather short-lived disruptive change as well as COVID’s long-term crisis mode
2nd August 2021
Why AI-driven knowledge management is one of the most important challenges any contact centre undertakes
26th July 2021
From Collection, Distribution, and Delivery, Ai-Driven Knowledge Management Can Help Organisations Achieve Their CX Goals
28th June 2021
Does The Success of Cloud-Based Working During the Health Crisis Mask a Potential Dark Side?
25th June 2021
Maya Middlemiss Looks at Motivating the Millennial Mindset and Offering Continuity in The Contact Centre
14th June 2021
Call Centre Helper Expert Panel Presents 19 Top Tips and Tricks for Improving the Contact Centre Employee Experience
25th May 2021
Contact Centre Model: Switching Up the Contact Centre Business Model from Cost Centre to Revenue Driver
19th May 2021
With Many Facing a Staff Exodus, Stephanie Edwards Explores How Call Centres Can Save Their Service Teams
26th April 2021
Collaboration: 9 In 10 Businesses Are Using Microsoft Teams
23rd April 2021
Industry Insights: The Wellness of Contact Centre Staff Matters More Than Ever
23rd April 2021
57% of UK Businesses Are Using a Combination of Applications Reveals ContactBabel Survey
22nd April 2021
Nearly All (98%) Of UK Businesses Now Using an Office Collaboration Tool
16th April 2021
Provide Intuitive And Optimised Customer Support by Contextualising Interaction Analysis In CX
17th March 2021
Avoid The Digital by Default Pitfall
8th March 2021
4 Tips for Using Video as A Service Channel
3rd March 2021
IoT: The future for the technology in customer service
24th February 2021
Call Centre Helper Offers a Checklist for Implementing Speech Analytics in The Contact Centre
23rd December 2020
The Future of The Contact Centre: Where Will the Role of an Agent Fit Post Pandemic?
15th December 2020
Looking Beyond the Bot to Explore the Future of AI in The Contact Centre, Augmented Agents and Enhanced CX
11th December 2020
Maya Middlemiss Interview: What’s to Come for Contact Centre as We Emerge from The Crucible of Covid-19
9th December 2020
Enghouse Interactive Communications Centre Has Passed Certification Testing Under Microsoft Teams’ Certification Program, Connected Contact Centre
5th November 2020
Beyond Covid-19 – Predictions for Unified Comms & Collaboration
23rd October 2020
Building a Collaborative Contact Centre with Microsoft Teams to Improve Customer Experience
21st October 2020
Expert Panel: How Contact Centres Need to Rise to The Challenge of Changing Customer Expectations
16th October 2020
Mayo County Council’s Contact Centre Solves Resident Queries More Effectively with Enghouse Interactive
24th September 2020
Driven Entirely By The Cloud, High-Quality Customer Service Continues In ‘The New Normal’
22nd September 2020
How Has COVID-19 Impacted Customer Experience?
4th September 2020
Making Contact Centres More Sustainable and More Environmentally Friendly
24th July 2020
Customer Experience Magazine Examines Common Misconceptions About Cloud Contact Centres
20th July 2020
How Customer Experience Management Tools Such as Video Conferencing Can Improve Contact Centre Performance
23rd June 2020
6 Tips to Moving Your Contact Centre to the Cloud
6th May 2020
The Need to Be Green: Building A More Sustainable Contact Centre
16th December 2019
Managing Escalating Demand and Growing Expectations Through The Connected Council Contact Centre
20th November 2019
Call Centre Helper Expert Panel Share Their Predictions for Contact Centre Change and Developments In 2020
12th November 2019
Brexit Blitz Tips to Prepare Your Contact Centre
14th October 2019
Digital Customer Service Experts Panel Share 23 Tips on Implementing a New Channel
25th September 2019
AI-Driven Customer Service Is Speeding Resolution