Factors to consider when migrating your contact centre

Achieving maximum benefit when migrating to Microsoft Teams needs careful planning and understanding of current environment and future goals. Most importantly it requires buy-in from both the entire contact centre team and other business departments to adopt a new way of working. Here are some factors to consider to effectively migrate the contact centre to Microsoft Teams.

Infographic Migrating Microsoft Teams

Includes working with the right partner. You need a strong, accredited and experienced partner with a proven track record, a clear methodology and complete portfolio of technology. This is vital to helping you deliver a Teams migration that provides the benefits. Helping you to create a platform for increased collaboration, agility and efficiency within your contact centre. With a strong range of solutions to fill the gaps in your infrastructure.