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Guide/Report/White paper

Improving the agent experience

Why is improving the agent experience in the contact centre important? We all know that contact centre agents are the frontline representatives and ambassadors for brands yet businesses rarely design and deliver experiences that leave these potential cheerleaders feeling important and loyal to their employer.

This latest eBook from Enghouse Interactive eBook includes simple ideas you can put in place right away to reverse the bleak trends we’re seeing across organisations.

“Even if you do just one thing after reading this eBook, you will be doing more than most to make a positive impact on retention, talent, engagement and agent wellbeing”, Sandra Thompson, the first Goleman Emotional Intelligence Coach in the UK and founder of the Ei Evolution.