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Guide

4 Factors to Consider When Migrating Your Contact Centre to Teams

Businesses of all sizes are increasingly adopting Microsoft Teams to boost collaboration and communication across their organisation.

Extending this communications backbone to the contact centre delivers major benefits, including enabling hybrid/blended and remote working, integrating the contact centre with the wider business and improving information sharing. Overall, it drives a better, more unified and efficient experience for customers. However, successfully migrating your contact centre to Teams is a major project and should never be underestimated.

Achieving maximum benefit from Teams requires careful planning and full understanding of both your current environment and your future goals. Most importantly, it requires buy-in from both the entire contact centre team and other business departments if new ways of working are to be adopted successfully.

4 factors to consider when migrating your contact centre to Teams

This guide explains the areas you should focus on to effectively migrate to Teams and ensure your contact centre needs are met.