Webinars & Events

Discover the benefits of a Teams contact centre and examine the latest Microsoft Teams Native Integration with Enghouse Contact Centre.

Capturing conversations seamlessly across all your channels is important for any contact center, with business compliance, dispute resolution and quality improvement as key drivers. While there are different methods for Teams voice recording, native integration with Teams provides the broadest coverage as it enables all calls to be recorded.

If you’re thinking about enabling Microsoft Teams for your contact centre, this webinar will be of interest. Join Anna Stokes, Director of Product Management at Enghouse Interactive as she demonstrates our native Microsoft Teams Contact Centre solution.

Knowledge really is power! This webinar will help you identify and deliver the knowledge needed to effectively improve FCR rates.

Optimising communication in this digital era is not without its challenges. In this webinar, you'll learn how to deliver greater access to sales resources, improve user experiences, and use tools to enrich your communications.

Join panellist from Heineken, ContactBabel, and Enghouse Interactive to explore topics such as what constitutes a good (and bad!) CX today? Where is automated AI-powered customer service heading? And how is the role of the contact centre changing?

UCaaS and CCaaS Launch: Our new solution, Enghouse UC, is designed to deliver more value to your contact centre.

Expert know-how, ideas and strategies on how to deliver excellent service delivery to customers/tenants.

See how new agent evaluation application, Enghouse SmartQuality, enables analysis of 100% of interactions – across all channels.

How to build a culture of continuous improvement with Sandra Thompson, Ei Evolution, and Annamarie Quinn, Sensée.

How to improve the wellbeing of your contact centre workforce, with speakers from Microsoft, Salesforce, WellKom, CIEHF, and Ascensos.

Hybrid working with Microsoft Teams: a real-life success story presented by Hitachi ABB Power Grids.