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Webinars & Events

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Commsverse 2022 Microsoft Teams Conference

Mercedes-Benz World, UK | 29th June 2022
Enghouse is proud to be a sponsor of Commsverse 2022. Join us to redefine the way you can collaborate and communicate effectively using Microsoft Teams.
More info

Upcoming events

The importance of knowledge in the contact centre for improving FCR

Webinar | 5th July 2022 at 11:00
Knowledge really is power! This webinar will help you identify and deliver the knowledge needed to effectively improve FCR rates.
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CX Summit 2022

Online | 5th July 2022
Join us at the ultimate CX virtual event of 2022, bringing the best customer experience technology content and cutting-edge insights together into one big digital event.
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Enhancing Housing Services Through Technology

London, UK | 19th July 2022
Join us at the 2nd Annual Enhancing Housing Services Through Technology event and explore how advances in digital automation can improve efficiency, security, value, and customer satisfaction across the social housing space.
More info

Watch On-demand

Accelerate and increase your sales performance with videos!

Webinar
Optimising communication in this digital era is not without its challenges. In this webinar, you'll learn how to deliver greater access to sales resources, improve user experiences, and use tools to enrich your communications.
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CX Trends in 2022

Webinar
Join panellist from Heineken, ContactBabel, and Enghouse Interactive to explore topics such as what constitutes a good (and bad!) CX today? Where is automated AI-powered customer service heading? And how is the role of the contact centre changing?
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UCaaS and CCaaS Launch webinar

Webinar
UCaaS and CCaaS Launch: Our new solution, Enghouse UC, is designed to deliver more value to your contact centre.
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Transform Service Delivery for Housing Associations

Webinar
Expert know-how, ideas and strategies on how to deliver excellent service delivery to customers/tenants.
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AI-Enabled Agent Evaluation Launch

Webinar
See how new agent evaluation application, Enghouse SmartQuality, enables analysis of 100% of interactions – across all channels.
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Unlocking Contact Centre Emotional Intelligence

Webinar
How to build a culture of continuous improvement with Sandra Thompson, Ei Evolution, and Annamarie Quinn, Sensée.
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Agent wellbeing in the hybrid workplace

Webinar
How to improve the wellbeing of your contact centre workforce, with speakers from Microsoft, Salesforce, WellKom, CIEHF, and Ascensos.
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Hybrid working with Microsoft Teams

Webinar
Hybrid working with Microsoft Teams: a real-life success story presented by Hitachi ABB Power Grids.
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Building a Collaborative Contact Centre with Microsoft Teams

Webinar
Enghouse Interactive together with Microsoft and Flogas Ireland discussed how we are taking customer experience to a new level by Building a Collaborative Contact Centre with Microsoft Teams.
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How AI-Enabled Super-Agents Improve CX

Webinar
Kate Leggett, VP & Principal Analyst at Forester, discusses how to leverage artificial intelligence technologies to extract actionable insights from the customer journey in order to enhance customer experience.
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Britannic Technologies Convergence Summit

Webinar
Are you ready to drive a paradigm shift in the way you manage your remote workforce?
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How to Avoid the Top 4 Security Pitfalls Around Video Collaboration

Webinar
How can you keep enterprise communication secure under the new ways of working? We share key considerations around keeping security front of mind when implementing video collaboration.
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Previous events

Social Housing Strategy Forum

De Vere Cotswold Water Park, UK | 24th May 2022
The Social Housing Strategy Forum brings together the finest UK’s thought leaders and prominent housing association providers in a two-day business networking event.
More info

Local Gov Strategy Forum

De Vere Cotswold Water Park, UK | 24th May 2022
Designed for strategic, transformational and IT leaders within local government, the Local Gov Strategy Forum brings thought leaders and local authorities together.
More info