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Webinars & Events

Let's meet up soon!

There are currently no upcoming events

But please take a look the On-demand events below.

On-demand events

CX Trends in 2022
Webinar
Join panellist from Heineken, ContactBabel, and Enghouse Interactive to explore topics such as what constitutes a good (and bad!) CX today? Where is automated AI-powered customer service heading? And how is the role of the contact centre changing?
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UCaaS and CCaaS Launch webinar
Webinar
UCaaS and CCaaS Launch: Our new solution, Enghouse UC, is designed to deliver more value to your contact centre.
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Transform Service Delivery for Housing Associations
Webinar
Expert know-how, ideas and strategies on how to deliver excellent service delivery to customers/tenants.
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AI-Enabled Agent Evaluation Launch
Webinar
See how new agent evaluation application, Enghouse SmartQuality, enables analysis of 100% of interactions – across all channels.
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Unlocking Contact Centre Emotional Intelligence
Webinar
How to build a culture of continuous improvement with Sandra Thompson, Ei Evolution, and Annamarie Quinn, Sensée.
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Agent wellbeing in the hybrid workplace
Webinar
How to improve the wellbeing of your contact centre workforce, with speakers from Microsoft, Salesforce, WellKom, CIEHF, and Ascensos.
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Hybrid working with Microsoft Teams
Webinar
Hybrid working with Microsoft Teams: a real-life success story presented by Hitachi ABB Power Grids.
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Building a Collaborative Contact Centre with Microsoft Teams
Webinar
Enghouse Interactive together with Microsoft and Flogas Ireland discussed how we are taking customer experience to a new level by Building a Collaborative Contact Centre with Microsoft Teams.
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How AI-Enabled Super-Agents Improve CX
Webinar
Kate Leggett, VP & Principal Analyst at Forester, discusses how to leverage artificial intelligence technologies to extract actionable insights from the customer journey in order to enhance customer experience.
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Britannic Technologies Convergence Summit
Webinar
Are you ready to drive a paradigm shift in the way you manage your remote workforce?
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How to Avoid the Top 4 Security Pitfalls Around Video Collaboration
Webinar
How can you keep enterprise communication secure under the new ways of working? We share key considerations around keeping security front of mind when implementing video collaboration.
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Webinar: 5 Key Steps for Virtual Learning Success
Webinar
FEI Economics Institute will show how they can combine traditional and digital classrooms into one integrated learner experience.
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