Native customer interaction recording in Microsoft Teams
Capturing conversations seamlessly across all your channels is important for any contact center, with business compliance, dispute resolution and quality improvement as key drivers. While there are different methods for Teams voice recording, native integration with Teams provides the broadest coverage as it enables all calls to be recorded.
The latest look at a Microsoft Teams Contact Centre
If you’re thinking about enabling Microsoft Teams for your contact centre, this webinar will be of interest. Join Anna Stokes, Director of Product Management at Enghouse Interactive as she demonstrates our native Microsoft Teams Contact Centre solution.
Accelerate and increase your sales performance with videos!
Optimising communication in this digital era is not without its challenges. In this webinar, you'll learn how to deliver greater access to sales resources, improve user experiences, and use tools to enrich your communications.
Join panellist from Heineken, ContactBabel, and Enghouse Interactive to explore topics such as what constitutes a good (and bad!) CX today? Where is automated AI-powered customer service heading? And how is the role of the contact centre changing?
The Third Annual Local Government Event: Inclusive, Sustainable Futures
Kia Oval, London | 31st January 2023
This conference will give insight into how some councils are addressing challenges through collaboration and innovation. Benefit from useful information, advice, insights, inspiration and networking opportunities. Visit us at Stand 7!
Join us at the 2nd Annual Enhancing Housing Services Through Technology event and explore how advances in digital automation can improve efficiency, security, value, and customer satisfaction across the social housing space.