Resources Documentation, Case Studies, Whitepapers and more to help you maximise your ROI.

Brochures

Enghouse Interactive’s wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements. Take a look at our product collateral to learn more.

Contact Centre Self Service Reception & Call Handling Quality & Control Integration Tools

Enghouse Interactive Solutions

Applications

An overview of the range of solutions Enghouse Interactive has to offer to enhance the customer experience.

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Collateral: Contact Centres

Multichannel Contact Centres

Your customers want to communicate when they want, how they want – and expect a consistent level of service across multiple contact channels.

Contact Center Enterprise

For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments.

Communications Center

Ideal for mid-size organisations looking for an out-the-box cost-effective all-in-one multimedia contact centre which is easy to deploy and install.

Web Chat & Video Chat

Live chat enables instant, easy and convenient customer interactions while video chat adds a personal touch that builds trust and delivers even better outcomes.

Contact Center Service Provider

Highly scalable complete multi-tenant contact centre solution with shared architecture designed for service providers and shared service centres.

Outbound Communicator

Automated management of outbound calling campaigns provide a powerful tool for streamlining those critical, high volume business processes.

Outbound Communicator

Combine predictive dialler technology with high performance campaign management software for dynamic outbound campaigns.

Eptica Agent Knowledgebase

Enable internal staff to access relevant content, ensuring they can provide fast, accurate and consistent answers to every customer or internal enquiry.

Collateral: Self Service

Self Service Solutions

Empower customers to self-serve through a wide range of speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.

Mobile IVR Navigator

Mobile IVR Navigator allows a user on any device to participate in a self service session through a mobile app. The app visually navigates customers through your customer service options seamlessly.

Knowledge Management

Saas-based knowledge management platform lets you organise your entire knowledge base, evaluate and optimise support content, and develop valuable community forums, all from one place.

IVR
Tools

IVR development and applications tools enable organisations to deploy all of their communication applications on a single, cost-effective platform across any channel.

Collateral: Reception & Call Handling

 

For Cisco For Avaya For Microsoft For NEC

Operator Console for Cisco: Enterprise

Enterprise level operator console, designed exclusively for Cisco UC platforms ideal for organisations requiring a consultative, sophisticated, multi-tenant scalable solution.

Operator Console for Avaya: Enterprise

An enterprise level professional attendant operator console, designed exclusively for Avaya Unified Communications platforms. Ideal for organisations requiring a consultative, sophisticated, multi-tenanted scalable solution.

Operator Console for MS SfB

Deliver exceptional customer experience and productivity with queue-based routing, real-time status information and a better caller experience.

Collateral: Quality & Control

Quality Management Suite

A range of workforce and business optimisation tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools.

Real-Time Speech Analytics

Offers fully automated quality assurance and call optimisation for every call. Allows organisations to monitor and improve conversations in real time, as well as evaluate call recordings.

Workforce Management

Workforce Management provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop insightful reports and improve operations.

Call Billing & Reporting

Call Billing and Reporting provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organisation helping to reduce costs.

Collateral: Integration Tools

Integration Services

Your organisation can quickly and easily develop, optimise, integrate and deploy dynamic communications solutions providing out-of-the-box integration with all major communications systems.

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CTi Connect

CTI Connect is a standards-based CTI software solution that allows application developers and systems integrators to create voice self-service, contact centre and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.

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CRM Integration

CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, MS Dynamics to name but a few.

With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.

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