Brochures

Enghouse Interactive’s wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premise-based, through to private, public or community cloud and even hybrid requirements. Take a look at our product collateral to learn more.

Contact Centre Self Service Reception & Call Handling Quality & Control Integration Tools

Enghouse Interactive Solutions

Applications

An overview of the range of solutions Enghouse Interactive has to offer to enhance the customer experience.

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Contact Centres

Multichannel Contact Centres

Offers multichannel contact centre capabilities helping to seamlessly connect businesses of all sizes to their customers regardless. of contact channel.

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Contact Center Enterprise

For organisations requiring advanced capability and customisation, which is highly available and can be used within distributed environments

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Communications Center

Ideal for mid-size organisations looking for an out-the-box cost-effective all-in-one multimedia contact centre which is easy to deploy and install.

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Web Chat

Web Chat enables your customers to have a consistent chat experience across all of your organisations web pages.

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Contact Center Service Provider

For service providers and shared service centres looking for a complete multi-tenant contact centre solution, which is highly scalable with shared architecture.

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Outbound Communicator Solutions Overview

A fully compliant Ofcom predictive dialler technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.

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Outbound Communicator Product Overview

A fully compliant Ofcom predictive dialler technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns.

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Collateral: Self Service

Self Service Solutions

Empower customers to self-serve through a wide range of speech recognition, touch tone, web, forums and mobile options which are quick to implement, powerful, and extremely cost-effective.

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Mobile IVR Navigator

Mobile IVR Navigator allows a user on any device to participate in a self service session through a mobile app. The app visually navigates customers through your customer service options seamlessly.

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Knowledge Management Suite

Saas-based knowledge management platform lets you organise your entire knowledge base, evaluate and optimise support content, and develop valuable community forums, all from one place.

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IVR Development & Applications Tools

IVR development and applications tools enable organisations to deploy all of their communication applications on a single, cost-effective platform  across any channel and empower customer to access anytime.

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Collateral: Reception & Call Handling

 

For Cisco For Avaya For Microsoft For NEC

Operator Console for Cisco: Enterprise

Enterprise level operator console, designed exclusively for Cisco UC platforms ideal for organisations requiring a consultative, sophisticated, multi-tenant scalable solution.

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Operator Console for Avaya: Enterprise

An enterprise level professional attendant operator console, designed exclusively for Avaya Unified Communications platforms. Ideal for organisations requiring a consultative, sophisticated, multi-tenanted scalable solution.

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Operator Console for SfB

Operator Console for MS SfB

Operator Console for Microsoft SfB delivers exceptional customer experience and productivity benefits by putting instant, up-to-date information with queue-based routing, real-time status information and a better caller experience.

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Collateral: Quality & Control

Quality Management Suite

A range of workforce and business optimisation tools which include call and screen recording, speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting tools.

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Real-Time Speech Analytics

Offers fully automated quality assurance and call optimisation for every call. Allows organisations to monitor and improve conversations in real time, as well as evaluate call recordings.

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Workforce Management

Workforce Management provides everything necessary to effectively manage your staff, forecast demand, create schedules automatically, develop insightful reports and improve operations.

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Call Billing & Reporting

Call Billing and Reporting provides sophisticated analysis through a standard web-browser to help you monitor and manage call data across your entire organisation helping to reduce costs.

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Collateral: Integration Tools

Integration Services

Your organisation can quickly and easily develop, optimise, integrate and deploy dynamic communications solutions providing out-of-the-box integration with all major communications systems.

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CTi Connect

CTI Connect is a standards-based CTI software solution that allows application developers and systems integrators to create voice self-service, contact centre and unified communications solutions for IP and TDM networks at dramatically lower cost by providing out-of-the-box integration with all major communications systems.

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CRM Integration

CTI for CRM provides integration to a number of leading CRMs, such as Salesforce, MS Dynamics to name but a few.

With the CTI for CRM integration, agents receive productivity – enhancing features such as application screen pops directly to the contact at call arrival.

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