Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics.

Goals

To maximise productivity and efficiency with the call centre

Benefits

• List penetration increased from 50 - 80%
• Agent talk time per hour rose by 200%
• Helped reduce costs and improve productivity and efficiency within the call centre
• Flexible reporting capabilities help aid business decisions
• Agent morale has improved through enhanced productivity & increased commissions