Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics.
To maximise productivity and efficiency with the call centre
- List penetration increased from 50 - 80%
- Agent talk time per hour rose by 200%
- Helped reduce costs and improve productivity and efficiency within the call centre
- Flexible reporting capabilities help aid business decisions
- Agent morale has improved through enhanced productivity & increased commissions