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Case Study

The Direct Travel Team Case Study

Based in Southend and founded in 2011 with just six employees, telemarketing and sales company, The Direct Travel Team now has over 100 staff working on a wide range of campaigns covering everything from holiday promotions to property and even politics.


To maximise productivity and efficiency with the call centre


  • List penetration increased from 50 - 80%
  • Agent talk time per hour rose by 200%
  • Helped reduce costs and improve productivity and efficiency within the call centre
  • Flexible reporting capabilities help aid business decisions
  • Agent morale has improved through enhanced productivity & increased commissions