Driving Innovation Through Change
Mayo County Council is a local authority on Ireland’s west coast. Through nine regional offices and a team of 1,300 staff, it supports over 130,000 residents, delivering services, encompassing everything from housing to the environment, and from transportation to urban planning and development. Mayo are a cloud-first, digital-first organisation. To support this strategy they have invested in the Microsoft Stack along with pushing out Microsoft Teams throughout the organisation. Once Teams was in place, the missing piece in the jigsaw was to find a contact centre solution to integrate with it and to manage calls made within the Teams environment.
It was key that the chosen solution was cloud compatible; capable of refining internal processes and associated communications, and that it provided detailed reporting and call analytics. On the advice of their trusted Microsoft Gold Partner, MJ Flood Technology, they decided to go with Enghouse Interactive Communications Center (CC) as it fitted the bill perfectly.