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Case Study

BT Global Services

BT uses Enghouse Interactive Cloud Technology

Global Cloud Contact Centre platform finds favour with BT and its customers alike.

To get ahead of the game for itself and its customers, BT worked with Enghouse Interactive to develop Cloud Contact. A hosted multimedia solution needing no onsite hardware, BT Cloud Contact can be deployed in weeks and scaled in days. Furthermore, its cloud-based nature virtually eliminates capital expenditure using a predictable pay-as-you-go pricing model.

Four separate but interconnected hosting locations – London, New York, Hong Kong and Dublin – as well as access gateways in Latin American and South Africa, give BT Cloud Contact assured reach and resilience. The service can be delivered as a standalone solution or can overlay an existing contact centre infrastructure. In either case it provides comprehensive facilities for internet-connected virtual agents to work anywhere in the world.

Customers already using the BT Cloud Contact platform include global brands such as GlaxoSmithKline, Fiat Group Capital, and Standard Life as well as UK-based businesses such as Nuffield Health. Those companies have joined the many BT divisions using Cloud Contact to keep ahead of the competition.