Blackhawk Network (BHN) Case Study
“The Enghouse solution is delivering real benefits to our customers, making servicing interactions much easier.”
Cyprus Airways Case Study
"Enghouse CCaaS has empowered us to streamline our operations, improve our efficiency, and provide the highest level of service to our passengers."
Hitachi Energy Case Study
"We needed a solution that treated our global team as if they were all in the same room, making it easy to collaborate and meet the organisation’s needs.”
Knowledge Management Use Cases
Are you benefitting from a dynamic knowledge base yet? Here are eight sector-specific knowledge management use cases.
Nottingham City Council
Enabling more agile, future-proofed customer service for Local Government with rapid implementation to deliver support for critical services.
Fingal County Council
Local authority reduces average wait times to 19 seconds and gains increased visibility of performance and incoming call loads.
Flogas Case Study
Building a robust and efficient customer service operation with Microsoft Teams and Communications Center.
Mayo County Council
With Microsoft Teams in place, Mayo County needed to find a contact centre solution to integrate with it and to manage calls made within the Teams environment.
Ascensos Case Study
Outsourcer uses intelligent routing and universal queue solutions to manage inbound communications for customers.
Ascensos Case Study
Leading contact centre provider offers a competitive advantage to an innovative outsourcer by building a 'Contact Centre of the Future'.
Broadacres Housing
Using the contact centre solution to become more agile, reacting to market changes and proactively deliver optimum customer service levels.
BT Global Services
BT uses what it sells. A hosted solution needing no onsite hardware, BT Cloud Contact can be deployed in weeks and scaled in days.
Cardiff Council
Realising their vision of providing a variety of communications options for citizens to get their questions resolved on first contact.
Cargiant Case Study
A sophisticated contact centre with extended reporting capability from voice only to emails and to other communications channels.
Connexus Case Study
One streamlined contact centre solution bringing cost savings and efficiencies across this community-focused rural housing group.
emh group Case Study
Helping tenants to resolve any issues and concerns they may have and providing the best possible customer service.
E-Plus Group, a subsidiary of Telefonica
A user-friendly outbound communications solution, with real-time speech analytics to improve quality and compliance.
Futures Housing Group
Delivering a range of online self-service options and contact methods for tenants through an integrated communications approach.
Hastoe Housing Case Study
Improving quality control process has had a positive knock-on effect on training, helping the team enhance interactions with customers.
Home Appliance Guard Case Study
Blended calling during peak times enhances productivity and improves customer service by helping to cut call waiting times.
Landmark Information Group Case Study
As customer needs were evolving, Landmark recognised that they needed to evolve with them ensuring that the right systems were in place to service their needs.
MobilePeople Case Study
Support for many applications from interactive voice response (IVR) to credit card clearance, caller identification and verification and text-to-speech applications.
NHS Greater Glasgow and Clyde Case Study
The NHS Board needed a platform to offer more efficient call transfer and management to deliver improved customer service to the public
Nottingham City Homes Case Study
Benefitting from enhanced customer insight, with the ability to gain a better understanding of the status, preference and needs of the customer.
RingGo Case Study
See how RingGo significantly reduces the time, cost and complexity of creating and deploying voice self-service and communications solutions.
Scottish Borders Council Case Study
How Scottish Borders Council were able to implement a single unified communications network across offices, significantly reducing costs.
Sovereign Housing
Sovereign, one of the UK’s largest housing associations needed to migrate all staff onto a single holistic contact centre and UC environment.
The Direct Travel Team
Using outbound predictive dialler to increase talk time, boost revenue per agent, improve operational efficiencies and drive down costs.
The Direct Travel Team Case Study
See how agent morale has improved through enhanced productivity and increased commissions.
Towers Watson Case Study
See how Towers Watson has migrated from a traditional approach to customer service provision to deliver faster, more effective customer service.
University of Wolverhampton
Delivering exceptional customer service in the competitive education market
