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Enghouse CCaaS Brochure (Contact Center as a Service)
An omnichannel cloud contact centre that delivers service excellence and supports your team in the hybrid world
Read more
Quality Control and Customer Insight Brochure
Designed to help you control, maintain and improve the quality of your customer service.
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Enghouse SmartQuality
Deliver tangible improvements using AI-enabled Agent Assessments in your contact centre.
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Contact Centre Solutions
Enghouse Interactive Contact Centre solutions help organisations to better connect resources, expertise and tools.
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Real-Time Speech Analytics (RTSE)
Analyse agent and customer speech and provide live feedback to agents and team leaders about what, and how, is being said.
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CRM Connect
CRM Connect presents an opportunity for businesses to engage with their customers and prospects.
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Communications Center for Microsoft Teams
Bring your customers on a journey with Communications Center and Microsoft Teams
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Operator Console for Microsoft Teams
Combine our intuitive call handling interface with Microsoft Teams’ powerful unified communications capabilities.
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Enghouse Vidyo Product Overview
The highest quality and most innovative video interaction platform visually enables any application or idea
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Proteus Enterprise for Microsoft Teams
Gain maximum efficiency from your investment with this advanced call accounting application.
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Enghouse Cloud Contact Centre and IBM Cloud
How to automate your contact centre operations, leverage insights, create customer loyalty and ultimately drive revenue.
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Outbound Communicator
High performance, extraordinary flexibility and user-friendly operation for your dynamic outbound campaigns.
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Products
Core Products
Enghouse CCaaS
Contact Centre Solutions
Self-Service
Quality Control & Customer Insight
UC & Video Collaboration
Integrations
Capabilities
Inbound Contact Centre
UC Platform Enghouse Connect
IVR Applications
Call and Screen Recording
Call Billing and Accounting
Reception and Call Handling
AI-Enabled Agent Evaluation
Voice of the Customer
More Capabilities
By Industry
Finance & Banking
Healthcare
Housing Associations
Legal Firms
Local Government
Utilities
By Size
10+ Seats – Small to Medium-Sized
100+ Seats – Enterprise
Unlimited Seats & Service Providers
CCaaS
Deployment
Overview
Deployment Choice
Professional Services
Integration Services
Training
Support
Platform Agnostic
Solutions for Microsoft
Solutions for Cisco
Solutions for NEC
Solutions for Avaya
Partners
Partner Programme
Our Alliances
Our Channel Partners
Portal Portal +
Become a Partner
Resources
Insights and Downloads
Case Studies
Infographics
Guides, Reports and White Papers
Product Brochures
Videos
Webinars and Events
Blog
Trending topics
AI and Automation
Customer Experience
Hybrid Workplace
Moving to the Cloud
Remote Contact Centre
UC & Collaboration
Video Communication
Contact us