Your call abandonment rate reflects your service delivery. Typically, anything over 8% needs attention.
Please click to view the full ‘7 Steps to Reduce Call Abandon Rates’ infographic.
Customer expectations are growing and tolerance for poor service is shrinking, along with your staff. Follow these seven simple steps to optimise your service delivery and reduce your contact centre abandonment
Your customers want to interact with organisations that value their time, in ways that are painless, quick, and easy. To meet these demands, ensure you have the right customer interaction solutions in place. Not only to respond successfully every time but also manage, monitor, measure and gain even more insight and value from customer interactions.