One solution for all interactions
Today’s customers expect to communicate with organisations whenever they want, from wherever they are, via their preferred channel.
Enghouse Interactive’s Communications Center™ (CC) enables intelligent handling and management of all customer interactions. Ideal for small and medium businesses, Enghouse Interactive CC offers a single, fully integrated solution with a user-friendly interface.
Omnichannel queuing and skills-based routing ensure all interactions are identified, prioritised, routed and transacted expertly, first time, every time.
A modular solution, Enghouse Interactive CC includes omnichannel contact centre, operator attendant console, self-service IVR, call recording and quality monitoring. A range of additional components and integration tools means you can add functionality and scale as requirements and budget dictate.