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Tap into the wisdom of the crowd

Online Communities

Tap into the wisdom of the crowd

Turn your customers into your champions and develop valuable and trusted online communities

 

People are keen to share their expertise, ideas and advice. Empower your customers to crowd source and resolve their own enquires. Equip your site with powerful forums management tools that make running a thriving customer forum extremely easy.

Gain valuable insight into changing customer needs and how your company is perceived. Use the forum community to grow your external knowledge base into a trusted resource for cost-effective peer-to-peer support.

Online Communities
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Share Valuable Knowledge

New knowledge is always being created as customer issues are resolved. Share helpful answers and eliminate support case redundancies.

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Intuitive Powerful Tools

Provide an outstanding overall user experience via an intuitive discussion board design intertwined with cutting-edge tools and features.

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Jump Right In

Add a quick reply form at the end of every topic page. This will make it even easier for users to join forum discussion.

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User-friendly Interface

Visitors can change the way they view and reply to discussions, mark-up their posts, and choose the method of contact.

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Be On Brand

Fully customisable appearance allows you to brand your community forum with a look and feel that reflects your brand.

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Personalised Profiles

Users can customise their experience, including images or links in a forum post to adding avatars to their user profiles.

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Grow Your Knowledge Base

Forums help you grow and improve your knowledge repository. Include forum posts in your knowledge base search or search independently. Alternatively, add the forum post to your knowledge base articles.

Build Trust and Gain Insight

A community forum creates a trusted resource for cost-effective peer-to-peer support. Turn your customers into community experts. Gain valuable insight into changing customer needs.

Extend Your Knowledge

Forum are particularly useful for technical queries that companies themselves have little experience of dealing with. Some issues or faults may only affect consumers using a specific combination of software and hardware.

Enable your customers to resolve their own enquires. Find out how to deliver exceptional peer to peer customer support and create a seamless experience for your users.

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Related Resources

Stay ahead of the game. Delivering a positive customer experience is a must to any business that wants to maintain that competitive edge.

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