Comprehensive Call Information
The ability to monitor and manage the cost of communications has always been essential to organisations. With demand and costs for these services rising, obtaining the right balance between expenditure and the business benefits they provide is vital.
Call accounting and reporting is an approach that delivers benefits to all parts of the organisation. It is used to helps define and drive a new business strategy and frequently used as a cost justification tool to build a business case for a migrationary process from TDM to voice over IP (VoIP). It’s a great way of identifying trends which may have a significant cost impact on the business. Alternatively, the business might want to look more closely at the network level focusing on areas like quality of service, packet loss, latency jitter or overall network performance to ensure optimal efficiency of the voice network.
Proteus is a market-leading suite of call accounting, or call logging, software applications, designed to help companies gain granular business intelligence and customer insight from their unified communications. Compatible with many leading name communications systems and scalable from small single site businesses to multi-site, multi-national organisations, it provides centralised, comprehensive call handling information accessible from any web-browser.