Help your organisation identify the “why” hidden in NPS and CSAT feedback to deliver a better overall customer experience. Vecko from Enghouse Interactive uses embedded artificial intelligence (AI) to extract actionable insights from conversational platforms and feedback programs.
Go beyond surveys by analysing customer conversations as well as brand-administered feedback such as satisfaction surveys in real-time. Collect the complete ‘Voice of the Customer’ by including valuable web chat, email, social media, even speech to text data.
Monitor action plans and priorities easily. Even better, share this valuable insight across your entire organisation through real-time alerting and in-depth, tailored dashboards.
Uncover and resolve issues before they become serious complaints. Identify ways to exceed your customer’s expectations, reduce churn, and increase customer loyalty.