Innovative Real-Time Speech Analytics monitor and improve live conversations and evaluate call recordings
Provide live feedback to agents and team leaders about what is being said and how. Analyse speech, the phrases used, monitor stress levels, speech clarity, frequency of interruptions and more, all calls are in progress.
Be certain of compliance for all calls. Confirm that agents are adhering to the script and ensure that mandatory phrases are conveyed in every interaction. Verify that contracts are explained correctly to reduce cancellations and customer disputes.
Whether in the contact centre or at home, agents can use our innovative speech analysis technology to coach themselves. 100% objective, they can correct mistakes during calls and optimise every conversation to increase customer satisfaction.