Customer Interaction Recording
With ever-increasing customer interaction volumes, it’s critical to monitor all channels to optimise performance and increase service levels.
Enghouse’s Quality Management Suite provides recording and coaching solutions for customer interactions across voice, email, chat, SMS and other channels.
Use Enghouse QMS to improve customer service, resolve customer disputes, and meet compliance requirements with customer interaction recording and monitoring.
Capture the entire interaction between your agent and customer including speech-to-text transcription. Ensure consistent and correct use of systems, identify training opportunities, and remove barriers to employee productivity.