Transform the data generated in your contact centre into business opportunities
Contact centres generate and store an extraordinary amount of data in relation to customers, agents, interactions, and conversations. However, too much data often makes it difficult to get valuable information that can make a difference.
Enghouse Business Intelligence (BI) is designed for organizations of all sizes looking for a detailed understanding of their businesses, across a single-site, multi-site, or globally dispersed multi-national deployments.
Our powerful Business Intelligence capabilities transform data into actionable insights, aiding business decisions and improving contact centre operations.