New Release – Available Now
QMS 7.4 continues to provide reliable compliance for contact centre administrators along with superior quality management for managers and supervisors. Amongst other features QMS 7.4 offers new integration with Microsoft Teams via a new Freeswitch, along with enhanced integration with Avaya IP office and NEC 9500.
The latest release also includes improvements to:
- the transcription function
- screen recording
- recording and evaluation searching
The full outline of new feature to 7.4 can be viewed in the feature matrix below.