Handle rising call volumes without draining budgets
Whether you’re expanding or aiming to improve contact centre service integrations, Computer Telephony Integration (CTI) yields many benefits.
CTI bridges the gap between customer communication and business applications such as bill payments, service desk and industry-specific systems. You can leverage CTI to achieve a single view of the customer, empower your call centre agents and enhance CX.
Our standards-based CTI software will enable application developers and systems integrators to create solutions at a dramatically lower cost. Use out-of-the-box integration with major communications systems to create voice self-service, call centre and UC solutions for IP and TDM networks.