CRM integration is the perfect way to upgrade your customer service at very competitive costs. It allows you to leverage your existing investments and extend the value of your CRM platform with contact centre functionality.
Enghouse CRM Connect enables you to access both your telephony and CRM seamlessly within a single application. Accordingly, it boosts productivity and increases first call resolution rates thanks to customer interaction history visibility, live notetaking, and click-to-dial.
Unlock the full potential of your CRM with improved adoption from automatic activity logging, bespoke wrap-up codes and more. Measure performance and track presence and availability statuses for optimal workforce utilisation.
CRM Connect means fewer clicks for agents, and a single, consolidated repository of customer information for increased efficiency.