Embed true collaboration and teamwork

Collaboration Tools

Embed true collaboration and teamwork

Collaboration tools for Microsoft Teams

Leverage your technology investments

Enghouse Interactive is a longstanding partner for the development of Microsoft-integrated solutions.

We offer well-defined migration paths to Microsoft Teams for contact centres on Skype for Business or any legacy PBX.

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications.

Select from our portfolio of complementary integrated solutions to expand your contact centre, call handling, and call accounting capabilities.

collaboration tools
City
Reduce Repeat Contact

Enhanced collaboration options, e.g. engaging with back-office experts, boost first interaction resolution.

Performance
Keep It Simple

Managing all interactions in a single client reduces handling time and boosts productivity.

Business Share
Empower Your Team

Gamified interface and dashboard heighten agent enjoyment and engagement.

Speech Bubble
Integrate with your CRM

Screen pop and improved context and history for every interaction make it much easier for agents to engage and repond quickly and acurately.

Clipboard
Superior Business Intelligence

Drive further efficiencies and improvements through personal and centre-wide dashboards, as well as both out-of-box and custom reporting.

Handshake
Capitalise on Your Investment

Faster response times brought by overall improvements will achieve significant reduction in lost and abandoned calls, along with costs

Communications Centre for Teams

Microsoft Teams rich collaboration tools and infrastructure makes it the ideal platform for any integrated contact centre solution. Intelligent routing queues interactions to the most suited agent each time. Empower managers with a transparent view into all activities and performance throughout the contact centre and organisation.

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Call Accounting for Teams

Integrate Enghouse Proteus, our call accounting application, into your Microsoft Teams to provide a consolidated view of usage and costing. Use dashboards and reports to analyse call records and QoS data imported from Teams and other sources. Control your investments through cost management, identifying fraudulent use, measuring productivity and KPI, migration planning and monitoring Quality of Service.

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Operator Console for Teams

Combine our intuitive call handling interface with Microsoft Teams’ unified communications capabilities to deliver an excellent caller experience.

Intelligent queue-based routing, innovative features and real-time status information have been seamlessly blended to address the unique requirements of operators. This means increased productivity, faster call handling, reduced call abandonment and lower overall cost of service.

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Boost your Microsoft Teams adpotion and performance with Enghouse Interactive integrations.

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Related Resources

Whether you are an existing Skype for Business user, or on another PBX, or recently migrated Teams user. Enable your front-line staff to collaborate seamlessly with the whole of your organisation thanks to Microsoft Teams integrations.