Improve contact centre performance with advanced capabilities and customisation, which are highly available and can be used within distributed environments.
With flexible deployment options and vendor platform independence, Contact Center: Enterprise™ (CCE) is a scalable, highly modular, multichannel contact centre.
Our data-driven, multichannel routing engine delivers customer interactions to a unified queue. This means your agents have comprehensive access to the customer interaction lifecycle, across all communications and work tasks.
Increase productivity and improve contact centre performance, at a fraction of equivalent competitive solutions costs.