Your reception or call handling centre is often the first point of contact within your organisation. This is why it’s critical that you make a positive and professional impression, even when managing high call volumes. Providing your team with the tools to identify, prioritise and route calls – first time, every time is vital.
We have more than 25 years of experience in developing the world’s most widely deployed attendant console solutions. As a result, we understand the importance of fast and accurate call handling in creating an exceptional first impression.
Our operator console solutions combine superior call handling features with rich directory and presence information. So your team can manage and dispatch interactions to the correct persons quickly and efficiently.
Our attendant console solutions are cost effective and scalable. Whether you expect your receptionist to provide a high-quality caller experience or require a complex multi-site, multi-tenant, multi-language call handling service. We’re here to help you deliver a VIP service for all your customers.