Outbound, Campaigns and Analytics
Enghouse Interactive can now bring award winning awarding outbound and speech analytics to its software to its portfolio, increasing profitability, efficiency, compliance.
The outbound communicator previously named Elsbeth PredictiveDialer, PowerContact
Continuously provides call centre agents with genuine live calls. An intelligent algorithm starts new calls in the background while the agent is still on a call. As soon as the agent becomes available, a new customer is connected to the agent.
Plus a user-friendly, comprehensive solution for the efficient and effective management of telephone campaigns.
Real-Time Speech Analytics
Innovative speech analytics technology allows monitoring of ALL calls, including the benefit to monitor LIVE, in real-time, in addition to evaluation of call recordings.