Dynamic Campaign Management
For many businesses, proactive outbound customer communication is a key factor for success. Automated management of outbound calling campaigns provides a powerful tool for streamlining those critical, high volume business processes. With an advanced solution for outbound communications, organisations can grow and strengthen their customer relationships and uncover new sales opportunities – turning every customer conversation into a fruitful one.
Enghouse Interactive’s Outbound Communicator offers fully compliant Ofcom predictive dialler technology delivering high performance, extraordinary flexibility and user-friendly operation for dynamic outbound campaigns. Developed in Germany, it brings expert German engineering to Contact Centres. Businesses can design and configure their outbound communication processes more efficiently from day one with a solution that integrates seamlessly into their existing work environments. Intuitive and clearly structured, the software allows users to quickly set up and implement tailored outbound campaigns without extensive programming skills, and complete them successfully while making the most efficient use of available resources, saving time and costs.
Unfortunately, the vast majority of outbound calls typically fail to connect to the right party, resulting in a significant amount of wasted time and effort in the outbound communications process.
So, if businesses can use technology to get their outbound strategy right, there are huge potential benefits to be had in terms of time and cost savings and enhanced operational efficiencies.