Contact Centre for Helpdesks
The traditional contact centre has changed from the large box buildings with rows and rows of agents to more informal, departmental or even helpdesk environments.
Enghouse Interactive Contact Centre for Helpdesk solution offers a total solution for businesses that want to boost their departmental, helpdesk performance and improve customer satisfaction. Managers will have the tools and information they need to improve customer response times, control costs and proactively manage their team’s performance.