Contact Centre for Enterprise
Our Contact Centre for Enterprise solutions are for organisations requiring advanced capabilities and customisation, which are highly available and can be used within distributed environments.
A data-driven, multi-channel routing engine delivers customer interactions to a unified queue so the agent has comprehensive access to the customer interaction lifecycle, across all communications and work tasks, increasing agent productivity and effectiveness as well as improving overall contact center performance.
With flexible deployment options and vendor platform independence it is a scalable, highly modular, multi-channel contact centre that costs a fraction of equivalent competitive solutions.
Enghouse Interactive’s Contact Center: Enterprise 9.1 is now available. To find out more about this new release and view the key features please visit the release highlights page.Release Highlights